The service we received was terrible. We ordered the room the same day we came for 2 nights, due to emergency we had to leave after one night and the hotel insisted to charge us for 2 nights even though we left after one night, they were unwilling to consider our request for even a partial refund. We are very disappointed.

Staff were extremely nice and helpful. My 4 yr old daughter really liked the stay. Very good breakfast, and meals were uncomplicated (could always find something to eat and drink, which was appreciated with all the restaurants being closed due to Covid measures). Kids play room was also nice. Close to the Ski school/ Kids snow play area (Innerarosa).

Alles war tip top

War perfekt wocheend

Room, balcony, hotel, parking, staff, breakfast, position, Arosa in general! Amazing holiday! We will be back! Dog friendly!

No control of the kids playing room, always open and easy solution for lazy/non respective parents leaving the kids playing in the room at any time ( starting from 6am). The room should be locked at evening and early morning to avoid first room’s guests to be distrurbed! We ad interest to do the sauna, first day we wanted to clear our week plan...the day after was fully booked for all week (afternoon). We would have appreciated an active communication from reception since we really wanted to have a slot! Restaraunt in the hotel is too basic with the menu! Grishuna is a great solution, pity for the waiter not so friendly!