Grand Hotel de Courtoisville

Location was great - staff was exceptional.

Restaurant was not open either evening. Had small problem with ants in room but staff addressed quickly!

Struttura recentemente (e magnificamente) rimodernata con finiture di pregio e attenzione al dettaglio. Camera comoda e accogliente. Personale disponibile e cordiale. Abbiamo provato anche la colazione, che si tiene nel ristorante dell’hotel, e l’abbiamo trovata ricca e piena di prodotti locali (marmellate, mieli, dolci tipici…) Decisamente val la pena di considerarla se fate un salto in queste zone.

Le uniche pecche (di minimo conto) che potrebbero essere migliorate per ottenere un punteggio pieno sono, a nostro avviso, l’assenza del frigobar in camera e la non possibilità di ordinare qualche stuzzichino al bar (magari facendo aperitivo) al fuori di una ristrettissima fascia oraria.

Excellent staff and facilities

Nothing superb in every way

Nice size Suite / Room 316 Front desk Team / Carolina & Julien Bar Team Anouk Their warmth, professionalism, and dedication brought back the feeling of what could be a true **** experience should be. At the moment, I will rate it at as a *** property. Beautiful (yes) but unfortunately, the shortage of staff is a problem for that property.

No restaurant open on Sunday and Monday No Mini Bar / No Fridge / No tea kettle / No mug for morning tea only 2 espresso cup! Amenities cleaned after 3 days! Bar staff running room service. If you want to eat on Sunday - Eat in your room.. The hotel feels like finding its rhythm - a bit like a baby taking its first steps. Unfortunately, the current shortage of hospitality staff clearly shows through moment of inconsistency in both service and execution, which can feel disappointing at this level of pricing. ONLY 2 staff at the SPA - one apparently got injured, my treatments were cancelled. The level of service aligned with a 3*** standard rather than the expectations one might have for a higher-tier property BUT leaves room for improvement.