Location was good

The modern room was terrible. Old, shabby and the bathroom was decrepit. The walkways and outside space were nothing like the photos and had old furniture and old fridges left there

Charming, restored historic building and room, fitted out with lovely antique furniture. Very comfortable bed. We loved the location in the Old Town, and the atmospheric, hilly cobbled streets - close to the Old Town's attractions, yet walking distance to the lower town's restaurants and attractions too. Very good breakfast.

Friendly staff, decorated in traditional decor, comfortable bed

Bathroom was a bit small

The breakfast was quite normal nothing exceptional. The ambiance was great though. The bed in our room was very comfortable and the whole hotel atmosphere was very charming.

Breakfast could have been slightly better with more options given the fact that this hotel is a 5 star hotel.

The room was significantly more spacious than expected and spotlessly clean. The location is absolutely perfect, right between the Kapana district and the old town of Plovdiv. Staff was friendly. Breakfast was not luxurious but more than enough and good quality.

When we got to the room, it was uncommonly warm, as the AC was set to 30 degrees Celsius: there is no reason to keep an AC at such temperature at any time; all the while, the bathroom heating was turned off, making it extremely cold; also, the bathroom shower was extremely unpredictable, with either too much or too low pressure, and took some time to heat up.

Terrible service! I was told that they start breakfast at 8:30. I had a meeting with the client at 9:00 and thought I have plenty of time to have breakfast that I paid for. As the result, they started serving breakfast at 8:50(!!) saying that everything is under control. Finally, I left the hotel hungry.

Terrible service! I was told that they start breakfast at 8:30. I had a meeting with the client at 9:00 and thought I have plenty of time to have breakfast that I paid for. As the result, they started serving breakfast at 8:50(!!) saying that everything is under control. Finally, I left the hotel hungry.

Location is great - inside the old city and just across the road from Capana. They allowed to stay with a dog (small) Breakfast was ok

We have stayed in maisonette with kitchenette type of room and nowhere in the description it is said that it is actually not in the hotel but several blocks away. So it is rather not a part of hotel but apartment. And I actually chose hotel because I feel safer when there is a reception, etc, than in some apartment with entrance from the street. It is exactly not a 5star hotel, not even 4. It doesn’t have the amenities which are necessary to receive stars, how it is happened to be a 5 star? I have paid for the room when we were reserving it. When we arrived, the receptionist asked about payment and I told that we have paid. I checked and after the breakfast I confirmed that I have paid and asked to check. When I came to check out, he asked for payment- I showed him a Booking app and confirmation from bank, and I was in a hurry. However he made me stay there while was calling colleague and from their conversation I understood that he just doesn’t know where to look the confirmation of payment. It was very rude to keep me to wait until they were talking and discussing!!! Also colleague asked him, do I understand in Bulgarian because I can feel bad about this situation and he should apologize, and he told: no I don’t think she understands) though I talked to him in Bulgarian and of course I understood.

the original building outside was beautiful , and location was amazing to be in the old town, staff were helpful when we asked

the breakfast was awful, really no choice apart from cereal and toast. we had to request to move rooms as the modern one we booked a) not part of the main building b) nowhere NEAR 5 stars c) people staying upstairs shouting playing loud music until midnight and no one at reception to help. it was an overall disappointing stay which really put a downer on our trip to Plovdiv.

This hotel is utterly charming! The vintage rooms are so stylish and exquisite in design. The restaurant is first rate! A charming musician performs 3 times aweek a variety of traditional and popular tunes. The chef Dobromir Todorov has a Michelin star background and it is no woinder! Delectable!! The breakfast buffet has great variety and is abundant! The staff are efficient and friendly, the place is spotless and locatation is perfect , right in the old town and 3 minutes to the artistic Kapana district. All the staff felt like an instant family, I will be comimg back!

Location was excellent, very convenient.

There was very little customer service, most of the time it seemed like there was no one at the reception if we needed anything or had a question.

Location

Definitely not a 5star hotel! Dark rooms, practically no bathroom in the room, cold and no central heating. Hesitating staff.

Located in old town authentic revival house quaint and quiet and nice garden

Nothing really the dinner was a bit pricey and pretentious and not good value really.

Room is spacious with wood floors, strength of the shower is very good, breakfast was okay, hotel located in the historical town which is a plus

Poor wifi reception in the room, we needed to move to the reception area to get better wifi signal. A very foul (urine) smell in the bathroom, we needed to close the bathroom door to reduce the bad smell

Excellent location for exploring the Plovdiv old town and the rest of the city in a beautiful old Plovdiv house.

The hotel is dated and nowhere near the 5-stars claim. Considering the price, this is no good value for money. Despite the authentic vibe, which gives it a lot of charm, the rooms and especially bathrooms really need an upgrade. The bathrooms are old and some parts are dirty or the wood is rotten. The shower (in bath) floods the whole bathroom. The mattresses are old and uncomfortable and the sheets too small for the mattress (in a 5-star hotel?), due to which the mattress folds. The airconditioning is old and cannot provide real cooling on hot day (which is practically all summer). The walls need repainting at places. The staff behave as if they are "above" their guests and are not prepared to serve. We stayed there in one of their appartments and one of the larger rooms and there did not appear to be many other guests.

Location is perfect for exploring the Plovdiv old town and the rest of the city. beautiful old house with authentic furnitire.

The hotel is dated and nowhere near 5 stars. despite the authentic nature, I would expect a more up-to day basic facilities. bathroom was falling apart in some items, wood was rotting, shower flooded the whole. athroom. matrasses are old and uncomfortable and sheets do not fit the matress (at a 5-star hotel?). staff behaves as if they feel above their guests. especially considering the pricing, this is not good value for your money unfortinately...

Excellent location, building with a lot of charm, very good restaurant.