Cartagena Royal Hotel Boutique

Posizione eccellente per visitare il centro storico Letti e cuscini molto confortevoli Alexa utile e comoda Staff gentile e disponibile

Considerare questo hotel **** mi sembra eccessivo Porta del bagno che non si chiudeva totalmente, ed alcuni mobili rovinati. Qualità del cibo da migliorare Jacuzzi molto piccola Consiglierei di aggiungere dei ventilatori in terrazza, per allietare gli ospiti durante i pasti e combattere l'afa di cartagena.

La posizione nella parte più interessante della città vecchia, la gentilezza dello staff, la pulizia delle camere.

Unica cosa che non ha l’ascensore

The thing I like about the property was that is located inside the old city of Cartagena. It had a great staff that can speak some English for those that are not fluent in Spanish.

The property has no windows that faces the street. It only faces the atrium only.

What I did not like was being treated like a teenager. Not having the freedom to have a guess even with a reservation for 2. Then there was a misunderstanding with 1 staff member where I was told I could have a guess if the person was registered. Once registered person ID, copied and was told everything was fine. I get knock on door at 3am saying person had to leave because he made a mistake and couldn't add the person to the system. So my guess was forced out of hotel at 4 am... Horrible experience will never come back! Total miscommunication. They have a stipulation that says we have the discretion to determine if we allow you to have a guest. That needs to be clearly stipulated up front if that is the case! Not when you have already booked, paid for and traveled 3000 miles. This should be expressed "ON THE WEBSITE", in the "BOOKING HOTEL RULES". Not when you've paid, travelled and have no other option or say about it!