Great location, nice staff, very clean.

the location is great - it was very central, walking distance to all attractions.

the bathroom was very tiny but you cannot expect more for the price at a central location

Almost nothing apart from the location.

We must have been assigned the worst room in the hotel. It had only one small window less than a metre wide looking out directly on to a wall. No view at all. Most rooms had balconies with views. It was very dark with hardly any daylight. Worst of all, when I asked about the safe deposit box (which was left locked in the open position), the person on reception gave me a scrap of paper with the code. There was no way of changing it, which meant that we couldn’t risk using the safe. Shocking! We have cancelled our booking for August in this hotel and rebooked elsewhere.

room did definitely not represent when shown on the net. Service at desk made up for it and also the location.

size of room. could not swing a cat.

exceptional staff…above and beyond! great location and value.

the mattresses were not so good and the room was small, but we did not pay a lot of money for the room, so we were not expecting the Ritz Carlton.

location

service, especially lady in the reception. she was arrogant not helpful at all and was lying about the rooms rooms were claustrofobic, the ones without window on the city looked as cells in prison prices too high in relation to service provided

A good location as everything we wanted to see and visit was reachable by foot in 30 min.

Very good location. Smooth check in

Room felt cramped. 4 beds in a row with very little space to move around. Felt more like a dorm than a hotel. It was ok for 1 night but a longer stay would have felt claustrophobic.

Great location off Granvia. Check-in was quick and smooth

Room was extremely compact. We barely had place to walk or keep our suitcases.

Excellent location, great staff.

Size of the room, the noise made by other guests

Locación design of the room

No breakfast keycard was always corrupt

clean

flood light outside window turned on at night

Location is good

The staff were really rude. There were not enough plaids for everyone in the room

Perfect location for exploring Madrid, pleasant staff, beds are comfortable, towels changed every day.

Room is really small and with no enough space for stuff for 2 people. However, this is not a big issue - largest downside is the bathroom - tiny, with no place to keep your things, plus the door can't fully close which is really inconvenient. Additionally, there is constant unpleasant smell from the pipes. Maybe these last 2 issues are just in this room we had (Netherlands), but there should be en effort to resolve this. If it weren't for this, we would probably give 8 or 9.

The Wifi used to search for another property and leave this one.

This is the firs bad review me and my partner ever wrote **** !!! They lied to us about providing breakfast (this was one of the main aspects why we chose the location), and the worst part is that we communicated with them on Whatsapp even in the morning of our flight. They knew all the time that they don't provide the service, and even left it on booking the days after!!. They just informed us at 23:00 when we have arrived the location (too late for us to change anything for that night). Initially we decided to get over the breakfast aspect, but there was more, because this is NOT a 3*** hotel : *** our room was extremely cold (all you could use was an air-conditioner to warm, but would have take a lot of time until reaching the right temperature); we used some blankets we found in the wardrobe, but we literally froze, *** our room smelled bad (it was impregnated in the walls or in the decorations) *** the bathroom was small and crowded and you could literally hear when your neighbors at 7:00 when they were taking showers, as if they were in your bathroom; *** our room was placed at 1st floor, next to a restaurant and a club (or something), so we couldn't sleep because we heard clearly the people from outside until around 4 a.m. *** when we complained in the next morning, the lady in charge had an unpolite and agressive approach, and finally decided to cancel the rest of the staying and leave in another place *** and of course, for one night the aggressive lady decided to charge us with 1/3 of the price for the whole trip - so we paid for this extremely low experience, the price for a 4*** hotel. Leaving the place was the best decision ever (the first of this type in our 15 years of travelling), and lucky enough, we found immediately a wonderful place that compensated for the bad start.