Charlie's El Nido Managed by HII

I love the room with the direct access to the pool. Pool is well-maintained. Staff are accommodating and nice. The welcome drink was tasty. There is scheduled free transport to town and back. Our stay was very relaxing and great. And also, its near Lio Beach.

The internet is not stable, it fluctuates a lot. There is also frequent change of power. Would also have been nice if there is a full body mirror in the room to get ready with.

Overall, the experience was really good. The staff were friendly and welcoming, and the welcome drink was a lovely touch, it immediately made me feel relaxed. The room and the bed were both comfortable, and everything was clean. It was also very quiet, so we were able to sleep really well. Overall, we had a pleasant and comfortable stay. Thanks.

Here are a few areas that need improvement. We checked out on July 7, but the security deposit has still not been credited back to my account. I hope the hotel can check and resolve this as soon as possible. We also noticed that the area underneath the couches in the lobby was visibly dirty. Since the couches are a focal point of the lobby, it gave us the impression that only the visible surfaces were being cleaned while the areas underneath were being overlooked. The price of the hotel breakfast also seemed unreasonable, so we decided to have breakfast somewhere else. We found a place with an amazing view and many options to choose from, and the total cost was still less than the breakfast offered at Charlie’s.

Cleanliness and staff

The price

Location was quiet, friendly staff

Periodic sewer smell in the room and through out the grounds, i.e. the pool area, closet small small and hard to access. We didn't enjoy the restaurant. With the exception of the pizza, all our other meals were over cooked and/or oliy