Carta Hotel Kyoto Bettei

We were able to stay in hotel from 1 a.m., the room is great, good sized and well equiped, friendly staff.

All was good.

Super friendly and helpful staff in a quiet, but handy location

Maybe limit the hours of use for washing/drying as someone out in through the middle of the night

The staff were so lovely! Super smiley and helpful, organised our Yamato delivery and gave us washing pods etc, whenever we needed. Very calm welcoming environment 😊

The one thing I would say is the rooms could benefit with more pillows and the beds need a headboard, I like to sleep elevated and I struggled due to the wooden slab above our beds.

The room was spacious and functional. The two beds were nice and big. The location of the hotel is convenient. The metro station is around an 8 min walk, and busstops are a 5 min walk. The area was quiet but close to the lively center.

The bathroom was a wet room, which would be fine, but it was carried out terribly. Instead of putting the shower head above the bathtub they put it in the middle of the room. So you could not shower without getting everything wet, including for example your towel. This was terribly inconvenient. The advertised amenities were disappointing. To start off there is no garden, which is advertised. The 'laundry room' was just one washer and dryer, tucked away in a closet next to a hotel room. The so called 24h reception was also inaccurate. We stayed here for a full week and we did not receive any housekeeping. If you want clean towels you have to put them outside to request new ones. The luggage storage was in the middle of the reception area. This felt highly unsafe, seeing as the reception was not 24h and the hotel doors were open to everyone. If you want a spacious and functional room this hotel will do, but be aware some of the advertised amenities lack severely.