Ace Hotel Kyoto

Location is great, close to the train stailn

The lobby is shared by hotel guests and customers of the adjoining coffee shop, who often take up so much space that hotel guests have little room. Hotel guests need a dedicated seating area, especially during check-in. Also, Kosa, the steak restaurant, needs to improve its customer service. The food took a long time to arrive, and the server didn't explain the menu or the wine and drink list. They should at least have offered us complimentary bread while we waited. The meat was tender, as expected, but the side dish was tiny—and they charged us for it!!!?? We've been to high-end restaurants, but this was the smallest portion we've ever had. The server looked tired and rushed…r nuts while we waited.

Killer location, just above a train station so traveling is a snap. The breakfasts were phenomenal. Incredible menu choices to choose from. This hotel is hip to the core, restaurants and staff A+. And I must add the ion hairdryer is sensational.

My only complaint is the room is small. Considering all the advantages Ace offers I could easily live with the room because everything else is super.

The atmosphere is cheerful, fun and young (we’re not). We loved it. The staff is terrifically helpful. They made sure taxi drivers knew where to take us non-Japanese speakers and that we forwarded our luggage to the airport correctly. We had a breakfast and a lunch at the hotel restaurant Kosa—very good—and loved the coffee at Stumptown.

Nothing!

The Ace Hotel is well-located with impressive architecture for a Kyoto city hotel. The lobby is lively and full of energy, with great adjacent shops integrated into the complex, and its location right near Karasuma Oike Station is ideal. The staff is dynamic and communicates exceptionally well.

Narrow beds made sharing with tweens a struggle, and we were disappointed to be asked for an extra charge for a folding bed despite staying within our registered guest count. Seeing the setup upon arrival, we immediately decided to shorten our stay and move to another hotel. Even then, management only permitted us to cancel the third night, refusing a cancellation for the second. By Japanese hospitality standards, the stay fell somewhat short of expectations.