スタッフが親切 お部屋も良かった

Beautifully and elegantly restored house. Kind and helpful staff. Very comfy beds. Delicious breakfast. Really good skin products.

Nil

L'hôtel s'est installé dans une vieille maison de marchand de plus de 150 ans, en conservant tous les éléments anciens, notamment une grande cuisine avec ses cuiseurs de riz. Personnel aimable et attentionné. Un check-out tardif (12:00) qui permet de se promener dans la ville (bien morte lors de notre passage, aucune boutique d'ouverte).

L'hôtel est franchement un niveau en dessous de son frère à Nara (voir mon commentaire) tant au niveau de la beauté du bâtiment, que de la restauration. Qui plus est, notre serveuse n'arrêtait pas de renifler pour cause de rhume mais c'était à la limite du supportable lorsqu'on est attablé.

The rooms are beautiful and worth the money

The communication needs to improve. Before the stay I received a message with driving instructions to a nipponia hotel in another town than the one we had booked. Upon arrival we had to hand in passports (as the only place during our visit in Japan), the instructions we received were fine, but very practical in nature. There was made no effort in describing the hotel, the history, the restoration, the town, recommended restaurants or local events. I would expect that at a hotel in this price range. Why is this hotel special? Why does it cost what it cost? Instead we were told that the rooms were uncomfortable!? and that Nipponia didn't have anything to do with the hotel.... further we found out the day we left that there had been a local festival in town, but no one had informed us - instead we had tried to find a place to eat the night before but without luck. We were also told that we should book the 7.30 breakfast because the 8.30 would be packed, but when we arrived 8.30 there were no people.