Room size

Some things were broken. Water drips in our bathroom constantly.

Was very nice and clean

We could hear what we think were bats In the roof we could hear them flying around loudly upstairs

Property was very close to Pigeon Forge. It was clean.

When we arrived on Saturday, and did a walk through of the property, we immediately noticed the railing to the steps leading up to the cabin. It was very loose on the right side and the top of the post was rotted and needed replaced. One of the 3 bathrooms had a toilet we could not use. I called the property guest services and let them know about the toilet that didn’t work on the first floor along with several other items I noticed during the walk through of the cabin. I texted pictures of the front post, several pieces of broken & damaged furniture, a hole in wall, torn and stained couch pillows, chipped dishes, and of the missing or broken mounding. No one came to fix the toilet. I was texting quite often asking about repair status and that we didn’t even have enough silverware to eat a meal together. On Monday we still could not use the one toilet and then the second of three toilets wouldn’t flush. Once we went a day with 9 people using 1 toilet, we went and purchased a plunger to fix both toilets. During that time, we realized the microwave did not work and the dryer took 2 hours to dry (lint trap was emptied several times). After checking the breaker for the microwave and it was not the problem, maintenance arrived on Monday evening to do a walk through with me. The microwave was not repairable. He notated all of the other items I had already made guest services aware of and he took pictures as well and said the vent pipe for dryer most likely needed to be cleaned out. We also showed him the broken electrical outlets on the first floor, smoke detectors that were haphazardly mounted to the ceilings (no idea if they actual work), light bulbs that needed replaced, and the main floor bathroom vent falling off the ceiling. We also showed him the soot and burnt rocks on the front of the fireplace. Maintenance tried to start the fireplace, but it was not operable . On Tuesday a microwave was dropped off around lunch time.

Great location close to the attractions.

Over priced for the time allowed for check in at the property. The money spent did not accommodate the hours we had access to property.

Location was good

It was pretty dirty. They advertise hot tub and grill both were unusable. But I’m sure they are short handed like everyone else But for what we paid it should have been better

Great location, very nice pool, very spacious. Had hot tub, games, and movies to enjoy while in cabin.

Close to town and big enough for everyone! Bedroom on every floor!

Bathtub had water standing in it when I notified them they were sending someone out but no one ever came! Hot tub would not get hot! they charge too much for cleaning fee when it wasn’t really clean!

I liked the layout..

BUGS/Cockroaches EVERYWHERE!!! There was foam all over the place like it hadnt been swept or vacuumed, most of the Clocks and TVs didn’t work properly… there was plywood in the couch downstairs, you could really tell they were pinching Pennie’s when fixing anything, everything was bare minimum. not enough silverware. in the upstairs room you can hear every single word being said from the neighbors outside. Parking is horrible.. I reached out and they said they would send someone to spray, never saw anyone and once I asked for the cleaning fee refunded they quit responding to me. I paid over $600 a night to not feel comfortable.