Home2 Suites By Hilton Richmond

Great amenities in room

Back door hard to operate

Very clean , great staff that helped with anything we needed , convenient location.

The only issue was the beds were not comfortable at all and woke up very sore each night.

I appreciated that the room keys don't get deactivated when they're close to your phone. I appreciated that you can also use your phone to unlock your room (not mandatory, but usable). The beds were so comfy! The full size fridge was so nice! plus having a dishwasher and dishes, so amazing!!!

THE WAFFLES!!!!! PLEASE GET NON GROSS MIX!! No one makes waffles because it's gross. I've never seen a waffle maker at a hotel where no one makes one... until staying here. Because of how gross it is.

The breakfast was alright. The drink choices were great & my husband loved the little egg bite things. The night worker,I think her name was Elenne (I know it definitely started with an E) was AMAZING & super nice! I really appreciate that even with the pool being down we were able to go to the hotel behind ours to still let our kids swim. She was also very on top of making sure we had our bedding for our pull out couch & helped when I had an issue with someone above us at 1am by calling the people above us and checking on what was going on & She even called our room back to let us know she spoke with them. It was very appreciated & we didnt have any issues after that.

. I didn't like that the waffle mix was whole grain would of liked to have an option of the normal mix as well & I think there needs to be more cereal choices for kids. Also this Home 2 suites didnt have Nutella as an option to put on your toast like one we have stayed at before. Which the Nutella could also be an extra option for kids if they had it. The only thing that was a discomfort was that the person above us wad being very loud at 1am apparently bringing in groceries & it sounded like they were throwing so much heavy stuff on the floor that it literally woke up our whole room and scared the crap out of us. I only called after the loud noise happened a 2nd time within like 2mins of the last 1 even tho they had been being noisy up there pretty much the whole night but we just didnt get upset till it was waking us up at 1am.