nice property and staff

I didn’t get the room that was described and paid for

Staff was friendly the hotel room was okay, obviously has recently had repairs that weren’t finished in the room but didn’t bother anyone who was with us.

The parking was a joke, definitely wouldn’t recommend staying here in the winter if you dislike cold weather. The ramp we had to park in was constantly not working had to have the staff fix it about 3 or 4 times to which they did. It was just very frustrating as the weather was very cold.

LaQuisha was a great desk associate. She was personable and helpful. Also, the hotel and room was clean and comfortable. Breakfast was delicious, too!

The toilet smelled like an outhouse eventhough we asked the cleaning crew to reclean it. It reeked our entire visit.

location

staff

Excellent breakfast and the location was great to explore the downtown and riverfront. Excellent restaurants nearby.

location

Like how close it is to the lakefront

The staff was so rude and unprofessional. I had to wait for the front desk lady to get off her personal phone call to check in. All the while, I am holding my bags and belongings and struggling. The bed and pillows were not comfortable and the shower was dirty.

The hotel's location is a plus. Its in the heart of downtown, close to all attractions, river walk and restaurants

The room service is non-existent. We travelled with a couple of infants and as can be expected, trash builds up quickly, especially since we had all our meals in our room. We requested room service and the front desk noted our request, even wrote down our room number. But nobody came to service our room. Even the coffee machine was not refilled when we checked in. I would have expected a lot better service since we paid $300 per night for 2 nights. Visitors need to be explained beforehand how the parking works. I booked the 411 garage using Spot Hero. But the garage doesn't allow multiple entry/exits. So we ended up purchasing another parking ticket and had to validate it at the hotel, which then allows us multiple entrance/exits.

Being greated and told good morning

I didn't like paying for parking

The greetings when arriving and leaving the property, breakfast on point( not the average continental most have), great location.

Parking- I parked in the lot the first night and was charged $35. Other properties i have visited charge $10 a day or flat rate for your entire stay due to you staying at the hotel. I parked on the street the next 3 nights and my $20 parking ticket was cheaper then the first night in the garage (got figure).

Everything was good

Only thing was the shampoos, soap and conditioner bottles were empty in the rooom.

computers were not working. fire alarm went off at 5:30 because of fire in kitchen. No explanation was given to us by the staff. No staff Was present when fire department showed up. pancake machine not working for breakfast. Not a typical experience for Holiday Inn.