Higashiyama Niseko Village, a Ritz-Carlton Reserve

Very kind staff and peaceful location. Property is beautiful and right on the slopes with private Reserve gondola.

No ice bath in the onsen. This would have been a huge benefit.

Food very good , room very beautiful

No

Service was exceptional from arrival to departure. The shuttle transfer from Kutchan Station, check-in (kindly assisted by Ally from Malaysia), and the personalised tour of the hotel and room were all handled with great attention to detail. The staff were consistently professional, warm, and attentive throughout our stay. The ski-in/ski-out access is a major highlight, with on-site ski equipment rental, private lockers, and well-organised ski lessons, making the overall experience very seamless and convenient. Niseko-Yo Village is just a short walk away, offering a good selection of dining options and a pharmacy for daily essentials. The public onsen was serene and uncrowded. While the outdoor onsen has a somewhat limited view, the in-room private onsen more than made up for it with a beautiful Mt. Yotei view, which I truly enjoyed.

One area for improvement: after draining the in-room private onsen, a persistent draining noise continued for several hours and affected sleep quality.

Clean, rooms were excellent

No lights to see clothes. It was very dark. Food was very average. To much oil and battered food. Not enough fresh vegetables and fruits. No basic food it seemed all processed.