The Food was amazing , the staff was great

They don’t give u wash rags for showers & no HOT water only Lukewarm they force you with timeshares & you pay the whole balance during check -in & charges 2.00 for environmental fee ( air) everyday your there

Let me started with - this review is not sponsored and being written entirely honest from my trip in September 2023 that I paid for myself. The property was very clean, welcoming, and private feeling compared to other resorts. Having the mix of beach and jungle theme was amazing! Private area for adults and separate areas for families was a nice touch to accommodate all types of guests. This resort offered entertainment in the evenings of live music, dancing, and outside vendors. As well as tennis courts, games, and areas to relax and take in the amazing landscaping everywhere. The food was great! No complaints at all! For lunch Breeze Burger, Love Pizza, and Chechen y Chaká spots near the beach and the Natura Day Club restaurant by the adults only pool we’re all equally delicious! For dinner Arezzo - The Italian restaurant was top tier (staff was so so nice!) and the buffet restaurants Flavours and La Brasserie offered tons of varieties! As a whole, for the size of the resort there were so many options for food at most times which was nice. No place ever seemed overpacked! The room itself - I stayed in Villa 19 near the adults only pool and the suite was amazing. Rooms were modern, spacious, and extremely clean! The staff actually went to the extent of hanging a birthday sign and balloons in my room before I arrived which was so kind! I was so pleased with the room that sometimes I even preferred relaxing there instead of going out which should say a lot! - don’t forget to tip your cleaning staff because they truly go above and beyond to make your stay comfortable and taken care of. To recap - Besides the minor check-in issue of being charged twice for my prepaid room (it was refunded) my stay was one of the bests I’ve had and I would 100% return. The staff was incredibly kind from the reception, servers, bar tenders, cleaning staff, and villa ambassadors! (Shout out to Alan from villa 19 making sure I had anything I needed)!

- The only issue I really encountered was upon check in the rep charged my card even though my booking was prepaid. The refund process wasn’t the smoothest, I had to follow up a few times and the refund itself took some time (over 10 days) to get back. But I will say, everyone was mostly kind through this process. But if you aren’t on top of your charges, it would have been hard to notice. - The beach wasn’t necessarily beach front, but I don’t mind a short private walk with scenery of the jungle and wildlife! Actually preferred it so not a con at all but wished I knew prior to booking! - Sometimes the restaurant schedules didn’t match what was advertised so there were a couple meals that I struggled finding a place open which was odd.

Instalaciones cómodas.

Desordenado el tema de saber donde se puede comer, el personal no tiene la información correcta

I came to surprise my mom for her 70th bday. My sister comes here often. So glad I didn't miss out on the festivities. The staff made everything and everyone comfortable! Very attentive, and Just a beautiful place. All the way around. I side and out!! Highly recommend and I'll be back!!!

I did a lot of walking which was great after all. The humidity was High!! I sweated without doing much. 💦

Las instalaciones estan super cuidadas es hermoso, habitacion hermosa, amplia, la playa muy bonita y la alberca excelente

Que los restaurantes están cerrados por mucho tiempo solo el snack está abierto, hay costos extras como para el room service, área de mariscos y cafetería. No está muy padre eso y la ubicación quizás no es tan mala, pero estaría padre un coche que te lleve a la 5a, porque salir de ahí solo en Taxi y es costoso.

La variedad en las comidas!

La distancia a la playa.

El personal esta muy bien preparado, las instalaciones limpias y se sienten seguras todo el tiempo.

Increíble que no tengan servicios de salud dentro del hotel, por enfermarse y ser revisado cobran una tarifa de USD$200 y sin importar qué pase, no te atienden sin pagar, mi primo estaba intoxicado frente a la doctora y se negó a revisarlo. En nuestra estadía en Xcaret el personal médico es eficiente y va incluido en el paquete.

The beach and animals roaming resort.

Smelled like sewage throughout resort and showers. Showers had no pressure or hot water. food was not good at all, hotel was not accommodating, not a lot of options for food. And food buffet was not good. They ran out of towels for hotel room for days. Staff was rude. Rooms were over priced. Resort was not maintained and cleaned.