Convenience of having everything walking distance when attending a concert at the Golden One Center.

Thin windows, very loud having room next to the freeway.

I love the decor of the hotel as a whole. From the lobby to the elevators to the hallways to the rooms, everything feels carefully thought of and attended to. Luxurious and fresh. The front desk staff was very accommodating and warm.

I felt a bit worried about parking my car with the valet, they stated that the car would be in a public lot and not a secure garage. But when my car arrived, all was good.

All staff members were exceptionally attentive and helpful.

Cool style of hotel

Beware of ground floor rooms that only have windows way up high, as in 10 feet high!

Great location. Comfortable room,. Great restaurant. Nice bayhrooms

Rooms are a little small.

The historic building was awesome, as was the location.

Second time staying at The Exchange and once again outstanding!

The restaurant seemed nice. I liked the proximity to Old Town. I liked being able to take the marble stairs up to my room. The bathroom was large, which I enjoyed.

I did not eat the breakfast since it was an extra cost. I could hear music playing into the night, which I think was coming from the restaurant downstairs. That was unfortunate. A community microwave was on the 3rd floor; that was inconvenient. The elevators were small. The TV services were not included - they required my own password. I wish the hotel provided a streaming service login.

well appointed with lovely bathroom products and comfortable beds

cost of parking was high

Nice old building with a lot of character. Comfortable bed. Friendly staff, especially the valets. Elevators were fast. Great location very close to Old Sacramento.

The property is showing its age (chunks out of the shower marble, grungy looking shower, paint chips etc). Our room was very damp. I opened a bag of chips and literally an hour later they were no longer crunchy. Rinsed out one of my son’s sleep sacks on the first night and hung it up and by the 4th night it still wasn’t dry. We had requested a crib in our room, which wasn’t there when we arrived and we had to set it up ourselves and no bedding was provided. We both understood that housekeeping was every other day unless we requested it daily but then it turned out it was only upon request. Not sure if we both misunderstood or if we were told the wrong thing upon check in. You have to request it first thing in the morning so we had to wait until the 3rd day, which is a long time when traveling with a toddler! There were only 2 sets of towels in the room for 3 of us (though staff were accommodating when I requested more). No self serve parking. Only $40 per night valet parking. No breakfast included. Overall, for the price, we expected more.

The hotel is so cute and cozy and extremely convenient to walk to the concert that we were attending only step away!

I have nothing that I disliked.

Restaurant on site was excellent

Fun decor in the lobby, great restaurant, excellent location (close to Golden 1 Center)

Front desk staff weren’t particularly warm or welcoming, which was a bummer. I was also told I could not have a printed out receipt of my stay, which I have never heard of before. Interestingly, they were able to print out a copy of my receipt?!

The location was great for our purposes. The rooms were clean and comfortable. The aesthetic was nice. The restaurant attached (The Willow) had really good food. It was passable for our one-night stay.

Check in took way longer than it should have. They were confused about my booking and it took 15 minutes or so just to get into our rooms. I also requested to have two rooms close together, and they were unable to accommodate my request (we were 4 floors apart). The parking wasn't very clear, so it took a while to park our cars. One of the outlets in our room didn't work and made it inconvenient to charge our phones. Also, the elevators are really small - just a heads up to people who are traveling with a group. A lot of mishaps that were not worth the price in my opinion.

Beautiful and modern decor. Comfortable and well appointed room. Restaurant and bar onsite and very high quality. Room service was great 👍. The staff were very courteous and helpful. The hotel was within close proximity to entertainment, food, and shopping.

N/A

it is within walking distance to many restaurants and/or shopping

I did not like the fact that the room I had originally booked was not giving to me, and I was swapped to a different room

location and nice rooms, charming

noisy outside

it’s a cool spot, especially if you’ve never been to Sacramento before.

How close I was to everything

The hotel is beautiful and in a great location. The staff was very nice and check-in was very quick. The room was great with a nice view of downtown. The bed was super comfortable and we got a good night's sleep. The robes were super comfy.

Our room was freezing and we could not adjust the heat and the hotel is a bit pricy