Kimpton Sawyer Hotel by IHG

Everyone was so friendly

excellent customer service when calling the front desk during check in and when calling them from the room because I needed help with the bathtub or needing a refill on something as simple as extra coffee creamer. I told them when booking that I would be celebrating my business anniversary there and they left the sweetest surprise for me which brought me to happy tears. truly an amazing experience with their customer service. the room was clean, facilities beautiful and up to date. I also love that they text us with activities going on throughout the hotel! overall 10/10 experience

genuinely can't think of anything

Nice location

Everything is tooooo expensive. Should at lease offer a freebie in the lounge/ bar

Excellent location, just steps away from Old Sacramento. Great views. Spacious room. Superb pool area (though the pool closes too early, a little before 7pm). Excellent valet parking (fast, reliable).

Dirty room (a lot of dust behind furnitures, on window edges, etc.) See pictures! Maintenance came. Manager promised to send housekeeping the following day. When I came back, the room had not been vacuumed. Given the hotel rates, this is not acceptable. Room service wasn't good either (both dinner and breakfast). They waived breakfast as I insisted.