Sunday Hotel Naala, Downtown Tulum

Love the location, rooms were very comfortable and staff professional and warm.

The Breakfast was simple, I would add a little bit more on the display, like pastries and orange juice for example. There was no bar service, a bar at least seasonal should be added at the roof top.

Very good value for money. The room was particularly good - great size, bathroom area, and balcony with a courtyard view. Friendly and helpful staff.

The included breakfast was so disappointing we only got it once (e.g. we were offered scrambled eggs, but no bread included unless we bought it separately; there were cereals and yogurts left out, but no bowls or cutlery provided to take any). Prices for additional drinks and food are ^very^ high, but I think this is typical for Tulum. Only food/drinks purchased on site are allowed in the pool area, which discouraged us from using it. The bikes were expensive ($12, 200 pesos per day), a typical price for Tulum, but the ones that are provided are in desperate need of maintance (broken gears, missing lights, clunky embedded locks - they felt unsafe to ride around areas with cars). Room cleaning needed better timing - we missed some days, some of which were because we were in the room, but others we had been out until after 3pm (leaving the sign on the door) but cleaners didn't come until after we were back and we didn't want to vacate after a long hot day trip with an early start.

4 star hotel categories mostly give caffee machine, l didnt have it in my room, but after l requested ,they provided it to me.

Great location, good value for money and a cheap bike ride to the beach!

The hotel is gorgeous but the rooms didn’t reflect the quality of the rest of the hotel. Basic for a couple of nights exploring Tulum