The staff were great. Super helpful and quick to answer my questions. The place itself was pleasant. A few complaints: mattress was terrible, shower pressure was terrible, no hot pads in the kitchen.

Close to Snow Summit, spacious and in better condition than many rentals in the area.

Excellent communication when things were wrong.

Great location! Cabin was nice, well equipped, and best of all, only a short walk to lifts! Like under 3 minutes. Highly recommended!

The location is walking distance to Snow Summit which is great. The road is busy, but you can just walk to the lifts. The house was not very clean when we arrived and smelled badly of cigarette smoke. The communication with the rental agency was difficult because there was always a different person contacting you and then there was no follow through. The hot tub had not been cleaned and no one was sent out. Overall, it was fine and there was a lot of room, but we would not stay again and not recommend this property. Especially because the cleaning fee was so high and the house was dirty.

Actually renting this place was somewhat of a nightmare. We had a originally booked a weekend in February for skiing, however due to a state of emergency being declared in the area and all roads being closed, we were not able to access the property. The property would not consider a refund even though hotels and rental agencies (they won't let you even mention. The other one in your review) were all giving refunds . I contacted VRBO who got them to agree to reschedule then they told us we had to reschedule within 30 days and the only dates they had open were weekdays. Vrbo got them to agree to extend that for 60 days, which still wasn't ideal. They wouldn't even let us chose another property that was available at a time that worked for us. When we finally got to the check in process it took several emails and texts because they first told us we had a 2 hour window during which we had to check in in person. When I told them we wouldn't be arriving by the 6pm time their office closed, they did send me a code to access the property, but not the address. That took another several messages in which they kept telling me I had to check in in person and fill out some form that I had already filled out. And then when we did arrive at 11pm at night the code to the door didn't work, and there were no street numbers on the house, so we had to guess based on pictures, and the house next door is identical. All in all, the place is great once you finally get in. The property management company AvantStay is a nightmare. Having to take our ski trip after the winter snow was done and well into slushy spring skiing was a bummer. Had they just let us rent a different place earlier in the season it would have been a lot better

Located a few steps from Snow Summit Lodge and lifts, this location was stellar! The house was clean and the beds were very comfortable. Check-in was a bit weird but I think that’s mostly due to the rules/regulations of the city. Great stay and would do it again!

Great experience. Took a client to Big Bear to ski snow summit. Love the proximity to the mountain. Check-in process could have been improved. Had to reach out many times to get instructions to enter the unit. Made for an anxious day as we were coming up at night and had no other place to stay. Got instructions about an hour before we made it to the cabin. One other small thing was the coffee pot was cracked so had to get coffee at Starbucks. Outside of that, all good.