Bella la camera ma nulla più.

-Sono stato tutti e 5 i giorni senza che la TV funzionasse, l’ho fatto più volte presente e ogni volta mi dicevano che stavano prendendo un altro tv o che era colpa del telecomando e ne stavano portando un altro. Fatto sta che non hanno fatto niente di tutto questo e sono stato senza tv. -il wifi funziona solo in camera, se esci in terrazzo o in giardino/piscina non funziona -la piscina ha l’idromassaggio ma non funziona -la colazione è imbarazzante, ti dicono che viene servita dalle 8 alle 11 e c’è una signora che alle 8 inizia a tagliare la frutta per comporla nei piatti degli ospiti, dopo 20/30 minuti ti arriva un piatto misero di frutta con un vasetto di yogurt e basta. Ho chiesto se ci fosse qualcosa di dolce e mi hanno detto che l’unica cosa che mi potesse fare era una fetta di pane tostato. Infine, l’ultimo giorno (oggi 20/11) ci è stato detto che non ci avrebbero fatto la colazione perché era la festa della fine della scuola dei bambini (cosa c’entra?!?!?). Sono dovuto uscire e andare a fare una colazione decente da un’altra parte. La cosa brutta è che quando sono tornato ho saputo che ad alcuni dopo la loro insistenza hanno preparato la colazione.

Value for money

This villa initially appears luxurious, but in reality, the level of maintenance and the abundance of collections and photos make it feel dated. The showers are old, poorly maintained, and not very clean. While the pool looks appealing from the outside, it's actually quite unpleasant and not clean—our children refused to swim in it. The food was very poor quality, and the staff didn't understand any English, so all the food ended up being thrown away. I'm puzzled as to who would give this place a good rating. The location isn't great either; it's quite far from the center of the island and requires a taxi for every trip into town.

We stayed in the Deluxe Room - Queen Bed Room: The space was huge, very well furnished, basically a mini flat with a luxurious touch. Hotel: Very Clean, with great common areas and pleasant swimming pool. Location: quiet, the surroundings are a bit rough around the edges, shops are not that close but it was great for us as we had a car. You would depend on taxis if you do not have your own transport.

Bathroom - big and functional, however the finishing was definitely not in keep with the standards of the rest of the room. Water tends to spill out of the shower profusely. Staff at the door - mixed standards. We can't say we did not like this aspect: some of the staff were incredibly helpful and understanding (10/10). However some others were very slow to help and did really struggle with the language or communicating (4/10)

The Staff was particularly kind and thoughtful. Breakfast is honest and tasty.

It was a nice layout and breakfast.

The area wise it’s not great at all. nothing to do and the property manager they don’t provide any information or any fun activities. I got sick when I was staying there got diarrhea

The building is an impressive villa. Very well maintained. The room furniture is a bit outdated though.

Breakfast is not impressive and no espresso is available.

We had a fantastic stay at Villa Segovia. The room was really spacious, had very comfortable beds and was very clean. The property has a nice garden and swimmig pool which is of a very good size. My children and us loved all the parrots and birds around. The breakfast was delicious. Hugo, the receptionist gave us some excellent advice regarding local beaches and was always ready to answer questions. Security is also very good. We had a great time and would come back any time.

We like everything.

Breakfast was delicious--we tried several of the options.

Charming, spotless, older hotel, well-maintained. Quiet location. Nice breakfast. Lovely balcony overlooking gardens and pool. Very helpful staff. Lots of space. Good wifi. Good streaming selection on wide-screen.

Sparsely staffed, only one chair in room, coffee pods didn't work in coffee maker.

Absolutely beautiful place to stay. The staff being totally kind to an english speaking American. The birds bringing nature to the setting.

The location was slightly off the beaten path but wonderful to see how other people live in the adjacent neighborhoods by modest means. The park and local restaurants. People really nice.

The house is nice and the stuff is very friendly and helpful. The garden is a small paradise and the breakfast was amazing.

No shower gel / shampoo / conditioner very noisy at night pictures about the owner and family in the hallway

The staff were exceptionally helpful. We had issues with our shower and they moved us to the other property right away. Deysi made us a beautiful breakfast every morning, she really added a special touch to our stay there.

Nothing

pool, peaceful garden setting, friendly, accommodating staff (limited English), nice breakfast, Alexa and smart tv in room, bed and linens very nice

at check-in, staffer tried to charge us an excessive fee for use of a charge card (not in our Booking.com quoted price); misleading description and photo of "kitchenette" in room (nothing but fridge, coffee maker, and a couple of coffee mugs); dogs barking across the street most nights (in our suite, facing the 45th Street); bathtub/shower needs repair and safety update

Very clean and comfortable space with spacious rooms and extremely comfortable beds. breakfast was delicious and the staff very helpful and friendly. Not right in the Center which is great when you want to stay a bit away from the crowds and the garden and pool are amazing to relax. Definitely recommend to stay here!

nothing

clean friendly staff

Beautiful home , very peaceful and lovely well kept grounds and pool . Breakfast was delicious !

Everything was perfect

The breakfast, the location, the environnement (swimming pool, etc), the front desk staff and the gardians, etc...

No view from the room.

property is good, but is not the one showing here.

I make a reservation for the property showed here and when arrived they told me I was in the wrong one, while the correct one was also nice and more convenient, what if was not the case?

The property felt like being in someone’s home. The breakfast was very good and a great start to the day.

Some travelers may not like the location as it is farther from the downtown. We found the location to be a plus.

Nice, big and clean room, very good breakfast, quite place, most odlf the staff were very friendly and helpful.

Just minor things: the coffee machine in the room and the next-to-bed lighting did not work they served just as decoration.

Very charming. The name speaks for itself: felt like we were staying at a large, well-appointed house. Away from the tourist bustle, which was nice. Very nice staff, helpful, but not too intrusive. The room was bigger than we expected. High, vaulted ceilings, which was very nice. Smelled and looked clean. Plenty of storage.

The beds weren't very comfortable. Strange, persistent noise at night, like a door slamming shut or something like that. We were charged an additional fee for using the credit card to pay for the stay, which wasn't expected. Breakfast was just ok, but it was free, so...

👈🏻

Me and some friends stayed over here during Christmas day. All seemed rather perfect at first: room was rather big and comfy, big and fluffy beds and a good reception. We needed a car so one was provided for us by the owner even though it was Christmas. This is where the problems started. It was raining quite a bit outside and we decided to go out anyway for a tour of Cozumel. Upon returning to the hotel, the car was missing the front plate. The owner then demanded we paid 1800 MXN for the replacement of the plate but we had a disagreement regarding who was responsible for the damage: we thought the plate fell off because not properly attached. We thought it was unlikely someone stole it since we didn’t stop anywhere where this could have easily happened. In any case the owner had us surrounded by her many security guards and even called the police just to coerce us into paying up. We finally “agreed” to pay up but when mentioning the fact that I’d do a bad review as a consequence of the whole ordeal, the owner went crazy and threw away the deal. We had to go the police station where we had to spent several hours to explain the whole situation to a judge, just because the owner’s ego was hurt. We almost lost another reservation because of this. Despite everything I need say that the service provided in the hotel was good enough and it’s a pity we had to end our stay on such bad terms, assuming no malicious intent by none of the parties involved.

immaculately clean and well presented. room was spacious and comfortable with all amenities. pool are was really nice with loungers and floaties. location is quiet which is not common for Cozumel which is why you are a 20 min walk from downtown. they have a rental car service for a good price and also provide transfers to ferry

a little confusion with staff members but nothing at all major

Beautiful villa a bit further away from the noise of the town center

Just keep in mind this is more of a B&B style place

the price and the ammenities

the location. it was not close by to the beach or the downtown, you need a taxi

house

the pool was green and they didnt fix it it during my stay and I left for 2 days to go to another hotels and swim there no refund of discount was given only reason i chose villa was for the pool