The Americus Hotel, Unscripted by Hyatt

The location to ppl center was great. The hotel itself was old and beautiful

Nothing

The architecture designs of the building and how well it is kept cleaned and organized for it being a vintage building

There were parts of the room that were not clean like I found a pair of dirty socks from a previous customer that stayed in our room before us. The room temperature couldn’t be changed and it made the room warmer than we would like.

Nice "Grand Old Hotel" in a rejuvenating part of the city. Area amenities were good, including the art museum. The room was nicely appointed in general. Food was good, as was bar service. Parking next door was easy, although getting curb space to unload took a few tries and some cars were parked in the unloading area all weekend.

This hotel isn't quiet. The windows do not insulate well from the outside, and there are bikes and cars revving and racing engines on the weekends until about 1-2:00 AM. Also, the curtains didn't black out effectively, and we were across the hall from a service elevator that was noisy. I know some of this is due to hotel age and layout, but the noise from outside was unfortunate. We were also right next to the hotel's rooftop bar, which had loud music until 10:00 PM, but was much more quiet after that. Staff were also inconsistent; some went out of their way to provide excellent service, and others seemed to not care one bit about guest experience (this was honestly the worst at the front desk).

Staff was very kind and courteous.

The location of my room, during the night hours it was very noisy. I found it very hard to sleep.