The Marmorosch Bucharest, Autograph Collection

The location and the way an old bank was turned into a hotel are the best things about the place.

For a 5 star hotel one would expect when opening the mini bar to find a various selection of things in there, taken into consideration the fact that at check in they block an amount of 200 euro as deposit for the room…Well, this hotel has a strange policy to keep the mini bar empty and you have to call the room service if you really want something. I mean seriously ?! A 5 star hotel in Europe in 2026? Anyways, it is the hotel policy…I try to understand it but the even bigger issue was that I called the 24/7 room service twice on Friday night and no answer…after calling the front desk they connected me with the room service …when they arrived with the order (one chocolate bar) the person who brought it seemed bothered by the fact he had to work at that hour… The front desk said they would set the mini bar for my room given the fact that I complained about this situation but in the following day, the very same thing, still empty… I wanted to order something from the restaurant, no answer from the 24/7 room service at 6 p.m. in the afternoon…and I had to call again the front desk 2 times and wait again to be connected with the room service. I told them at check out about all these deficiencies and that young lady doing the check out couldn’t say anything more than repeating two times in a row “I am sorry about that!”

Our family of 22 people stayed at the Marmorosch for a family wedding in Bucharest. The hotel staff were friendly, professional and helpful. The rooms were clean and a good size and the toiletries provided were very nice. There was an excellent breakfast with everything one would want to eat. The bar area in the main foyer is great. The night we arrived there was 5 year anniversary party for the Marmorosch with free food and drink for the hotel guests as well. We all had a great time. Some guests had Spa treatments which they thought were very good.

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The architecture was very beatiful, lobby design is nice, history of the hotel is interesting, it has some unique features, the staff is helpful and friendly.

For a 5 star hotel you would expect the room quality to be better. Although we took a smallest room, we expected the blankets to be pretty new, however the wool inside it was completely re-organized and uneven due to excessive washing, it was a time to change them because one part of the blanket was thich, while other parts completely empty, you can easily see it by putting the blanked under the light. Additionally - the bathroom had a lot of limestone formed on the sink and shower, a lot of chloride smell was always present. When it comes to the breakfast - although the taste was good, the ingredient quality could be bettter. The kitchen uses a lot of cheaper low quality fats such as sunflower oil instead of butter, tallow or olive oild (richer in omega-3 - a more stable fats better for your cell membranes), additionally the hotel is lacking their own bakery - it seems that most if not all the pastries were imported from another service provider which also used a lot of unhealthy ingredients such as omega-6 full vegetable / seed oils, corn / glucose / fructose syrups instead of sugar and soy / sunflower lecithin instead of more cacao butter (cheaper but not healthy for long term consumption). The last day we have ordered a truffle omplete, which comes with a salad, and they brought only the omplete without the salad. The gym is very underwhelming - very little space and lack of equipment such as barbell with heavier weights, more of a cardio studio than a gym. The pool area although aesthetic, is very small and smell of chloride was disturbing.

The stuff was very nice and helpful

The air conditioning wasn’t working properly and needed a filter change, and both the room and hallways had a strange chemical smell, while the bathroom smelled like sewage—fine for one night, but I definitely wouldn’t stay any longer.