Samal Resort & SPA

Breakfast was good ,spa is good

my stay at this four-star hotel was a some how accepted. I stayed in an apartment as well as a twin room, and there were several issues: The apartment was supposed to have basic kitchen facilities, especially since it had an electric stove top and microwave. However, the kitchen was completely empty and had no utensils or equipment . The air conditioning was extremely poor, particularly in the twin room. The hotel was extremely noisy due to its location on a main road. Traffic noise, combined with loud events and parties at the restaurant, made it very difficult to sleep. When I asked to take a cup of coffee from breakfast to my room, a staff member told me that I had to pay for it because nothing could be taken out of the restaurant. I was told this was hotel policy. There was no iron in the room. Guests had to go to a shared ironing room on the fourth floor There was no shataf in the bathroom

Breakfast was good and also the spa

my stay at this four-star hotel was a some how accepted. I stayed in an apartment as well as a twin room, and there were several issues: had an electric stove top and microwave. However, the kitchen was completely empty and had no utensils or equipment . The air conditioning was extremely poor, particularly in the twin room. The hote The apartment was supposed to have basic kitchen facilities, especially since i tl was extremely noisy due to its location on a main road. Traffic noise, combined with loud events and parties at the restaurant, made it very difficult to sleep. When I asked to take a cup of coffee from breakfast to my room, a staff member told me that I had to pay for it because nothing could be taken out of the restaurant. I was told this was hotel policy. There was no iron in the room. Guests had to go to a shared ironing room on the fourth floor There was no shataf in the bathroom

Everything was excellent. From the staff at the entrance, reception, restaurant, housekeeping, and spa, to the beautiful surroundings. The room was comfortable, the breakfast was delicious, the pool was great, and the location was perfect.

Nothing.

The breakfast is decent. Swimming pool is fine, there is two steam room.

For the price, I would recommend looking for another hotel. My wife had a birthday, we tried to celebrate it here. Unfortunately, we had a very disappointing experience with cleanliness. The toilet was dirty when we arrived. After we called reception, a cleaner came to the room but did not actually clean the toilet. Instead, she left a cleaning spray and the toilet remained dirty, so we had to clean it ourselves. When we reported the issue, the receptionist only apologized, and no further action was taken. Overall, the level of service and cleanliness did not justify the price.