Hestia Hotel Hugo

nice room, extremely comfortable bed. Tea and coffee in the room are nice bonuses💃🏼 we come back!!

The view and unique family room including breakfast.

The staff should rewash the utensils used by previous visitors. It would be great to communicate to visitors where the breakfast is prepared at and how the plastic boxes are reused.

Clean. Simple. Modern. Well equipped.

N/a All was ok for the money - value

The location is good, just a short walk to the Old Town of Tartu and the park along the river.

The check in and out is unnecessarily complicated; the proprietors want you to check in and out online, when there is no clear reason to do so. The door code worked just fine, but when the air conditioner did not come on and I sent a question about it, the response was delayed and unhelpful. I did not need to be told to turn down the thermostat temperature, I know how an air conditioner works. The unit was not on, and despite many attempts to change the mode, or find the way to turn it on, it never came on. Unfortunately, we were there during a warm spell and the window was tiny and unhelpful in cooling the room. Each night was progressively more uncomfortable.