Studio ARTURO Interlaken

Die zentrale Lage des Studios ist super und Interlaken wunderschön.

Über den Zahlencode kommt man an den Zimmerschlüssel, daher sehr unpersönlich. Das Studio ist zweckmäßig eingerichtet aber ohne jegliche Accessoires.

Overall: 8/10; Location: 10/10; Amenities: 10/10; Communication: 5/10 We entered Studio ARTURO just around 2 pm. It wasn’t ready after the previous guest, but we thought…NBD, because check-in time was 3PM. Msgd the host through Booking that we’d left our luggage inside, as per instructions, and would be back in a few hours. Returned at 6:30 PM, but it’d still not been cleaned! Followed up multiple times with the host through Booking. Radio silence on the messages. Also called the property number but got a recorded message in German. Left multiple vms. No response. Wrote again asking for a full refund as it was getting late and we wanted to try going to another hotel. Also wrote to Booking Customer Service directly. Finally got a response from the host, offering Studio ANDY next door and an extra night due to the cleaning issue. We took up the offer and asked for 1 night’s refund instead, as our dates were fixed. We got the refund, which took several messages and calls to both the host and Booking to get them to get in touch with each other to confirm the exact refund amount. Were it not for this cleaning/communication snafu (which was *really* stressful and frustrating in the moment) and time lost, we would rate our stay in Studio ANDY 10/10. The host’s offer of recompense was very much appreciated and the apt itself was excellent. And when the host did communicate, they were very polite and helpful. The apt is very close to Interlaken West station and Interlaken Zentralplatz bus stop. There’s also a Coop nearby. No issues with outside light as some other reviewers mentioned – there are metal blinds which open/close using buttons. I'm hoping our experience was an anomaly because we'd gladly stay here again.

Very central, well equipped, easy parking & check in, getting a free city guest card was a nice surprise

May get a bit hot on a hot day

Hard to find, lack of lighting,no explanation for using appliances, but well situated.