Very well designed and setup. close to bus terminal and walking distance (10min) to Rodeway. The meals were presented in amazing setup. Onsen little small but was great. The staff were top notch despite having some limited English.

Nothing much not to dislike to be honest.

This place is beautiful in every way. The staff were incredibly helpful and nice. The room was spacious, clean and had the most incredible view of the surrounding snowcapped mountains. Location was great. And the private bathhouse was a plus for someone shy like me.

The ryokan provides transport pick up n drop off from the Zao Onsen bus terminal. All staff from driver, front desk to dining employees were very polite, obliging and provided very good customer service. Dinners n breakfasts were excellent and hosted in private rooms. Snow boots were loaned free. We used the private family onsen (first come first serve basis) for 40 mins and thoroughly enjoyed the sulphur spring water.

Please provide at least 2 pillows for each guest.

Nice ryokan with good view and good service staffs

nothing

Situated in middle of Zao Onsen Ski Resort. 3mins to Zao onsen Bus terminal and 5mins to rope way. Staff was helpful in helping us getting ski pass and rental equipment. Drove us to/from ski rental shop and ski lifts. Excellent breakfast, would love to try the dinner if happen to staying in same hotel. Private onsen and outdoor onsen was beautiful. the hotel was really good for its location and the type of facilities it has to offer, as good as any other ryokan I have stayed in which was double or triple its price per night

Nothing

Great friendly staff that looked after all our needs. Large comfortable room. Onsen on site. Staff drove us to and from Ski fields and other locations in town.

It was a great Japanese experience. Lovely staff and great location

Beds a bit hard for this old fella