Inside the Old City

Nothing

The location and view from the roof.

None

Air con worked well. It was in the middle of the old city, which was perfect as we could visit the sites. It was a 9 mins walk from the nearest light rail with our bags so if you don’t like walking with your bags in the heat, I would suggest getting a hostel outside of the old city. The staff were nice and the rooftop was lovely. There is a small communal kitchen and a fridge in our room.

It didn’t feel too clean. The bed sheets were thin and uncomfortable and the shower was in the bathroom so got the toilet seat wet every time.

Comfortable with amazing locations

The kitchen. It's falling to bits with what seems to be a selection of stuff just left behind by other travellers. The rest of the hostel is well looked after by hosts and as a result we'll looked after by guests. The kitchen is the one area guests aren't as respectful of because it hasn't been maintained by the hosts. All it needs is a basic renovation and a new set of crockery and pans.

The location and the staff

The bathroom - no intimacy at all and very small.

Amazing view from the rooftop.

I wish reasonable price for the laundry service.

Location

Kitchen ga imaichi

Nothing

Everything. The room is very small. The private "bathroom" is a toilet with a shower.We left the hostel after a night. It's indecent

Amazing staff: shout out to James and Micah for their amazing work. Extra shout out to James who took his time after work to show us around the walls of Jerusalem! It’s in the heart of Jerusalem with beautiful 360 views of the city in the rooftop area. Amazing views of sunrise and sunset. Close to everything!

There a bad smell coming from the sewer or ou own private bathroom. There’s no elevator but James and Luca helped us out with our baggage.

location fantastic, friendly helpful staff, small but functional room we were able to keep cool.

no mattress under the single bed as under the beds was the only storage space. better fitting blinds/curtains to keep out the early morning sun

Hospitality and communication are outstandingly excellent. My flight got cancelled a day, and my mum and aunt's flight got delayed. Richard is an excellent manager. He made sure someone is there to open the door for them at 2am. He gave us instructions on how to get to the location with all relevant info needed to check in. The location is superb, and only a few minutes walk away from the holy sites. The rooftop offers an amazing view of the old city. The coffee shop next to the hostel was cheap and offered a delicious breakfast. Other staff members were very helpful and accommodating- Thanks to James and Sam too for looking after my mum and Aunt. Thanks ever so much, Venus

None

Our stay at New Citadel Hostel was excellent! All te staff is super nice, friendly and helpful, the rooms are beautiful, rooftop is magnificent and the hostel is situated next to all the most important sites in Jerusalem - BRAVO!!!

The only light in our room (no 8) was a super bright fluorescent lamp, so we didn´t really want to turn it on, when we were at the room in the evenings. Maybe the lamp could be changed into a softer one or there could also be a table lamp in the room :)?

Wow. Just beautiful. Excellent location in old city.

The Citadel exceeded our expectations.

the location! it’s near the Jaffa gate, very easily accessible upon entrance from the gate. and the interior design of the rooms were superb too!

nothing! i wish there was extra room the next day because I would have stayed another night

The location and the view from the roof. The ancient building.-

You have to stay here! central in old town, great accom, incredible view from the rooftop. Richard at reception is amazing and helps you with anything you need!

Great location and atmosphere. Terrace with amaizing view. Nice staff.

Small toilets and bathrooms

Location, staff, clean

the first night we were in the twin room that didn’t have a window opening to outside, bad experience. then we asked to change our room, had to pay a difference but it was much better, spacious room with private bathroom and view