La situation est bonne et l’appartement est bien équipé.

Nous avons rencontré un problème avec la salle de bain. L’eau coulait constamment et le système faisait un bruit insupportable qu’on entendait dans la chambre à côté. On ne pouvait pas fermer le robinet. Nous avons contacté le numéro d’urgence qu’on nous a indiqué mais ils ne pouvaient rien faire pendant le week-end. Vraiment embêtant. Il y a beaucoup de bruit dehors. Un nouveau matelas pour le lit sera nécessaire.

Location. washing machine, iron. Everything is there.

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The location is central in London, especially great for visiting theaters in the evening. We could walk to a lot of the places we visited. Apartment was more spacious than I expected upfront and we had a good stay with our family. All basic things we needed were present in the kitchen and apartment.

Hot water failed multiple times and we kept resetting the boiler instead that a reliable fix was done after reporting the first two failures. The overall maintenance should be better at this price point, these are small things but they sum up. eg: very dirty windows, leaking water tap, broken chair, not working vacuum cleaner and some shutters half working. Lastly the windows of the bedrooms are not towards the street (which is as you can expect in such a location lively) but unfortunately there were very noisy air conditioners outlets at the bedroom windows. That prevented us from keeping windows open at night for fresh air.

Tha flat is comfortable and nice.

The key code to get did not work and no emergency phone answered us. I was left outside with my family for the first night and had to arrange for a hotel. I got a reimbursement which is the minimum they could have done, but they were not empathetic with the whole situation. It was Xmas eve, they didn’t even offered to pay taxi and other expenses we had. I have already booked another stay, and could not cancel, but never staying again. It’s a shame because de flat is nice, but would take the chance to have a problem and be left helpless again.