Terrestre, a Member of Design Hotels

L’architettura è il design sono perfettamente integrati e pensati per godere a pieno della natura. Staff molto accogliente. Stanze meravigliose.

The architecture and remote location make this a spectacular place to unwind. Although remote, there are several properties with restaurants (including an omakase restaurant), so we didn’t feel like there weren’t some dining opinions during our 3 night stay.

Puerto Escondido is very hot and very humid year round. The hotel is designed for passive cooling (fans, open spaces to catch breezes, and for me it was a bit uncomfortable. My wife loved it. And there are multiple ways to cool off, including a plunge pool with each suite. Also early mornings and overnight are fine - so morning beach walks after a good night’s sleep recommended.

The place is truly a paradise. I'm not sure why people complain about the sand and insects: you are immersed in nature, and that is the beauty of it!

The restaurant's food offerings could be improved; however, the food itself is good, and since there aren't many other options around, that should be taken into account.

Stunning architecture and thoughtful design, with a strong concept and philosophy behind the hotel. Very peaceful atmosphere with beautiful views. The pool is gorgeous, and the breakfast was generous.

1. Service / operations (not 5-star level): The welcome felt impersonal and overly administrative. There was no real introduction to the property (its story, the architect, or the sustainability/renewable-energy angle), which is a missed opportunity given the concept. Communication and logistics were unreliable: reception stopped responding regarding airport transport; when we arrived, no driver was there and we waited about an hour in the sun with little clarity. A similar issue happened at checkout: our taxi arrived ~40 minutes late and the response from reception was not proactive and lacked apology/ownership. The staff seemed confused most of the times and seemed like had no experience in hospitality. 2. Food: The dinner experience did not match the positioning/price point. Desserts were very basic and, overall, flavors and execution were underwhelming—especially in the evening. 3. Spa: Beautiful space, but the hammam was not working. 4. Room practicality / comfort: While visually beautiful, the room setup is not very functional. The main fan was not strong enough and the backup fan was very noisy. There were many mosquitoes; the hotel could improve this with better screening/sealing between the outdoor shower and the room and/or a mosquito net. 5. Amenities: Not enough towels in the room—two towels for two guests is insufficient. 6. Cleanliness: The sink area appeared not properly cleaned (signs of moisture/mildew).