The food and public facilities were very good. The customer service was very fast, good and friendly. We asked for all kinds of things. A comb, paper and pen and it was brought to us.

The rooms were a little dated and small for the price. There are no seats for the balcony.

Check in good

WIFI a bit slow in some rooms

Location is central.

The rooms have been the same since time in memorial. They need an upgrade, especially the bathrooms Secondly, the amount advised when booking differed significantly with what was paid.

the Staff and accommodations

better menu

proximity

rooms are too small

Taj ambience

bathroom needs maintenance, water clogging in the bath tub

receptionist was rude

Feel like staying in Home.

I really liked the facility itself, so spacious. But also I liked the staff, they are well trained and they provide friendly and good customer care. Morning breakfast was good, they had fairly enough options for fellas from different cultural backgrounds. The gym is well equipped and the pool is also long and deep enough for casual swimming.

The wi-fi was not stable, it broke most of the time. If you have some sensitive online meetings, you should consider other means of getting connected. Price for drinks at the hotel bar is quite expensive, like double or sometimes triple the normal price. Plus you will have to pay “tourism levy” and “service charge” for every single drink you buy. Accommodation price is reasonably fair. But I paid double tourism levy/fee for every single day I spent there. I am not sure if this was correct or something was wrong with the hotel systems.

good food-breakfast

room carpet was dirty. the rooms only have 1 socket

The service was excellent and the room was excellent

Everything was exceptional

Hotel is located in a nice part of Lusaka Breakfast buffet was good

Room looked old and tired, needs updating Staff not very welcoming or friendly Paid USD 30 for airport shuttle in old car with two other guests. Hotel is overpriced for service received Would not stay here again