Zuri Resort

Breakfast buffet was a highlight. Dinner was fine. The pools were terrific. Sparkling clean and beautifully surrounded with nature. Plenty of clean towels, and all staff were kind and helpful to us.

SOme minor maintenance issues such as pool umbrellas that did not work were about the only small negative.

It’s a comfortable place to stay.

None

I like the room and it sleep me well!very comfortable

The food and bed is good.

The staff’s professionalism was very poor. During check-in, they got my reservation date wrong and insisted with complete confidence that my booking was not for that day. After they realized the mistake, there was no apology — they simply continued the check-in process as if nothing had happened. After check-in, nobody assisted with our luggage until we asked. When we finally arrived at the room, the key cards had not even been activated, so we had to stand outside waiting again in the heat for quite a while. During the briefing, we were told that the room offered views of both the sunrise and sunset. However, the sunset view was completely blocked by surrounding buildings. I don’t understand why guests are given this kind of misleading introduction and unnecessary expectation in the first place. Another issue that really upset me was the attitude of the staff during meals. The servers would often ignore me and speak only to my male partner. Even when pouring water, they would only pour a single glass for him and focus solely on his needs. My husband even had to remind them to pour water for me as well. I found this extremely disrespectful and frustrating.