We loved staying at Hale Hapu . It’s a beautiful house thoughtfully designed to enjoy the nature. It was very clean and stocked well with everything one might need. A great place to relax and unwind.

Beautiful property tucked away near the end of neighborhood and street. The property was just as pictured. Beautiful home, beautifully decorated and surrounded by lush vegetation. If you plan on staying here, know that there are only a few restaurants in the village. There are only kitchen essentials. No spices or even salt and pepper. You will need to bring all food items and condiments with you. Other than that, it has ample space, nice linens and towels, complimentary bath & body products, and laundry & cleaning essentials. I loved the sound of the coqui frogs. My husband did not. Lol There are a pair of birds that roam the yard and a sweet smell in the air from the ginger plants. I recommend it for those that do not mind being in a rural area and want close proximity to the Volcano National Park.

Extended family of 7 stayed here and all of us were delighted with the features and layout of the house. Loved our stay here.

This is probably the most unique and impressive vacation rental we have been to. The property is amazing! My family of 5 had enough room to spread out and be comfortable. The layout was perfect and it was truly a gem to stay here. Beds and bathrooms were comfortable and well appointed. Internet was super, although cell phone reception is spotty in the area (we could still call but at times we had low bars) Kitchen was well appointed but bring all spices and oils you want because there aren’t any Beware that the heat and a/c are not the strong points in this rental, but there are space heaters and fans that make it comfortable. Coqui frogs are plenty and it rains a lot but it all adds to the beauty of the space. This property is very close to VNP. Lots of space to work. All together, we loved our stay and would recommend it to anyone!

I would have taken 0.5 point off the rating for the check-process. An hour before check-in time I received an email giving me the gate code and alarm code, but the entry code "will be sent later." I called on my way there and the person said may be I don't need one since it wasn't given together with other codes. I didn't feel very good about it but I thought I would go see for myself. When we got to the door, there was a keypad obviously requiring a code to get into the house. Called again and got put through 2 more persons, who kept telling me that the issue has been escalated. They told me to try 2 different codes but none worked. Finally, about an hour later, the person from the local office called and told me that the keypad isn't working and told me to go to a lockbox to use the emergency key. This house is managed by Vacasa. There was clearly a poor communication chain between the main and local office and the customer. We were very upset during that hour standing outside, make sure you have all 3 codes before heading over to the house! Otherwise, the house is beautiful, well-maintained with a great layout and very spacious. The sounds of insects and pouring rain can be very loud through the night. One suggestion would be to put curtains or blinds in the bedrooms. I got woken up by the sun shining right in my eyes before 7am. The house is about 9 mins from Volcano NP, very convenient to be able to go back and forth if you don't want to visit the park all at once. Tips: to avoid the crowds at night for lava viewing, we had dinner at the house, then headed out after 9pm.

We spent three nights in this beautiful home, and wished we could have stayed longer. We were vacationing with another family, and this spacious home worked out perfectly! We were close enough to the volcano to visit it by day and night, seeing the magma glow at night is a must see. The beauty and comfort of this home combined with the sounds of nature from the rainforest created a magical experience for us. We hope to visit again some day.

Location to VNP can’t be beat. The house is beautiful, well-equipped, with an amazing back porch. The fireplace came in handy during our cool evenings. It really felt like we were being allowed to stay in someone’s actual home, rather than a vacation rental. We would (perhaps “will”?) stay here again.

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We contacted the agency first night, that bedsheets were used, hair and dirt in bed and hair in the shower and they were not able to come and resolve it for our whole stay. Every day they said that they will contact the cleaning agency, but nobody came..

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This home was even better than I hoped. The sleeping areas in the 2 living rooms were very spacious and comfortable. And it was very good to have a full bath off the common area. This way there was usually no wait even for 8 people. This home is elegant, modern kitchen, baths etc yet solidly built. Every one of us was grateful to be at Hale Hapu'u. Also located in a quiet part of Volcano Village with such beautiful nature surrounding the home.

There was definitely an issue with the house when we arrived. Two doors were unlocked and one was open about a foot. No outside lights were left on so we hesitated going in but we felt we had no choice. We did check for intruders throughout the whole house, called the property manager who listened and only referred us to another "technical manager". By that time we had decided to stay only if we could alarm the house and that the response would be directly by the police, not by phone tag to the property managers or owners. We were assured it would be so we decided to stay. The house is lovely and as described on the website. However it is on the rainy side of the island. I found it damp and a little chilly and I could not get the propane stove lit. I got the pilot light on but it didn't seem to convert to being on. There was dust under the bed upstairs and soap scum on the soap dish. One of the outside light bulbs is flickering. During the rain, there is a small leak upstairs that must be coming from the roof. It would be nice to have plastic containers or plastic to help store leftovers but I do understand these may not be available according to the information we received prior to our visit. We ended up having a good time on the island but we definitely got off to a bad start.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This home was even better than I hoped. The sleeping areas in the 2 living rooms were very spacious and comfortable. And it was very good to have a full bath off the common area. This way there was usually no wait even for 8 people. This home is elegant, modern kitchen, baths etc yet solidly built. Every one of us was grateful to be at Hale Hapu'u. Also located in a quiet part of Volcano Village with such beautiful nature surrounding the home.

There was definitely an issue with the house when we arrived. Two doors were unlocked and one was open about a foot. No outside lights were left on so we hesitated going in but we felt we had no choice. We did check for intruders throughout the whole house, called the property manager who listened and only referred us to another "technical manager". By that time we had decided to stay only if we could alarm the house and that the response would be directly by the police, not by phone tag to the property managers or owners. We were assured it would be so we decided to stay. The house is lovely and as described on the website. However it is on the rainy side of the island. I found it damp and a little chilly and I could not get the propane stove lit. I got the pilot light on but it didn't seem to convert to being on. There was dust under the bed upstairs and soap scum on the soap dish. One of the outside light bulbs is flickering. During the rain, there is a small leak upstairs that must be coming from the roof. It would be nice to have plastic containers or plastic to help store leftovers but I do understand these may not be available according to the information we received prior to our visit. We ended up having a good time on the island but we definitely got off to a bad start.

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We contacted the agency first night, that bedsheets were used, hair and dirt in bed and hair in the shower and they were not able to come and resolve it for our whole stay. Every day they said that they will contact the cleaning agency, but nobody came..

Comfortable and cozy Perfect location for our girls getaway.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great home with lovely rooms and 3 wonderful bathrooms minutes from Volcano National Park. Outside of home looks nothing like the inside - we thought we were at the wrong location when we pulled up - looks like tiny house from street - not from inside or the back ---huge living space that made us feel at home as soon as we walked in the door. Loved it!!

Comfortable and cozy Perfect location for our girls getaway.

This property was the ideal location for spending time at volcano park. A beautiful home and ideal for 2 couples with 2 master suites. The only glitch for us was check in. The management company that handles the booking sent an email with check in information which also included a link to register with them. Since the link requested my passport and it looked as if I had all the I formation I needed I didn't bother to register with them. However when we arrived we discovered that all the codes in the email were wrong and we could not get in. I phoned the number and was told I had to register online to access new codes. It made for a bumpy start. In all the traveling we have done with VRBO this is the first time I have been asked for passport info. Also I don't understand why they send outdated information in an email if they insist on registering through the site. At the very least send an email to your guests letting them know they will be required to register with your turn key link to get the proper codes.

This property was the ideal location for spending time at volcano park. A beautiful home and ideal for 2 couples with 2 master suites. The only glitch for us was check in. The management company that handles the booking sent an email with check in information which also included a link to register with them. Since the link requested my passport and it looked as if I had all the I formation I needed I didn't bother to register with them. However when we arrived we discovered that all the codes in the email were wrong and we could not get in. I phoned the number and was told I had to register online to access new codes. It made for a bumpy start. In all the traveling we have done with VRBO this is the first time I have been asked for passport info. Also I don't understand why they send outdated information in an email if they insist on registering through the site. At the very least send an email to your guests letting them know they will be required to register with your turn key link to get the proper codes.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great home with lovely rooms and 3 wonderful bathrooms minutes from Volcano National Park. Outside of home looks nothing like the inside - we thought we were at the wrong location when we pulled up - looks like tiny house from street - not from inside or the back ---huge living space that made us feel at home as soon as we walked in the door. Loved it!!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great time. Beautiful home. Great access to volcano national park. Perfect

Other than some spider webs on the inside of the upstairs windows, there isn't anything we didn't like about this rental.

Other than some spider webs on the inside of the upstairs windows, there isn't anything we didn't like about this rental.

We experienced several issues that limited our enjoyment of the property. 1) after we received a confirmation email that provided the gate code and security system code, we did not receive the front door code. It took more than hour on the phone, during which several excuses were made by turnkey and documentation was requested to verify our identities. An hour during which we were pulled over on a highway due to reception issues. Security is great, but we already had been given the gate code and the security system code. So it seemed like the property management bumbling rather than an actual security measure. 2) We asked if the water at the house was potable (a common question for rentals in the area). We received the response that it was not, then a follow up response during the gate code debacle stating yes the water is potable, then an email stating no, not potable. After staying there, it appeared the water was potable. A clear and accurate response would have been appreciated. 3) the stovetop worked fine, but the oven took 30 minutes to heat to 185 degrees.and leaked gas into the home. Obviously not operational. It took a somewhat frantic hour to purge the smell from the home. Needless to say, we did not get to use the oven during our stay. 4) in grabbing an oven mitt for holding a hot pan, I put oven mitt#1 back due to obvious damage. Oven mitt #2 looked better, but had a giant , unseen hole in the seem of the forefinger, which was perfectly positioned to receive a blistering burn on said finger. 5) while this may be petty, there was no laundry detergent in the home. The listing said a 'starter supply' would be provided. A little irritated by issues 1-4, we made a point of asking for the detergent. A delivery was promised by the management company...and the delivery never arrived. 6) this is definitely petty - homes in the area tend to provide local coffee, and sometimes local produce as a welcome gift. There was a coffee container in a basket that appeared to be used for this purpose but was conspicuously empty. We don't expect or require freebies, but we just thought that it was funny. 7) and the biggest concern: there is a security camera pointing directly at the primary bedroom, directly at the bed. Blinds can occlude it's view, but they were open when we arrived. Overall, an incredible, beautiful home - but an experience ruined by the management, safety concerns, and privacy concerns.

Hale Hapu’u was one of the most unique properties we have stayed at. The thought and craftsmanship that went into the design of this unique Asian/Japanese inspired home make it a warm and inspiring home - a must stay in Volcano Village. Nestled in the rainforest, you can hear the tree frogs all night - in the morning you can walk the trail in the rainforest. It is a 5 minute drive to amenities in the village and 10 minutes drive to the National Park. I would highly recommend this house (we will be back!).

Hale Hapu’u was one of the most unique properties we have stayed at. The thought and craftsmanship that went into the design of this unique Asian/Japanese inspired home make it a warm and inspiring home - a must stay in Volcano Village. Nestled in the rainforest, you can hear the tree frogs all night - in the morning you can walk the trail in the rainforest. It is a 5 minute drive to amenities in the village and 10 minutes drive to the National Park. I would highly recommend this house (we will be back!).

Mold and dust throughout interior home. Didn’t sleep in master bedroom because of mold in this room and sand in bed. Could not use lawn because grass wasn’t cut. Outside of home needed a good power washing. Only at home for three nights so we tolerated, but left home 7-8am and returned 8-10pm.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Huge space nicely decorated. Loved the sounds of the forest. Beds very comfy and had everything we needed. The only thing that would have made it better was if they had a hot tub- which we personally would pay an extra $100/night for. Mahalo for letting us stay!
One note: the electronic lock needs to be fixed as there was no way to lock the house. Fortunately it’s a safe area. Also disarming the alarm didn’t work but there weren’t any consequences

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Huge space nicely decorated. Loved the sounds of the forest. Beds very comfy and had everything we needed. The only thing that would have made it better was if they had a hot tub- which we personally would pay an extra $100/night for. Mahalo for letting us stay! One note: the electronic lock needs to be fixed as there was no way to lock the house. Fortunately it’s a safe area. Also disarming the alarm didn’t work but there weren’t any consequences

Rating Details:The property manager was very helpful.The vacation rental was spotless.I was very happy with the location.I was very satisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:Huge space nicely decorated. Loved the sounds of the forest. Beds very comfy and had everything we needed. The only thing that would have made it better was if they had a hot tub- which we personally would pay an extra $100/night for. Mahalo for letting us stay! One note: the electronic lock needs to be fixed as there was no way to lock the house. Fortunately it’s a safe area. Also disarming the alarm didn’t work but there weren’t any consequences

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My granddaughter, her husband and four children ages 6-13 went with me for 8 days to the Big Island. The location was perfect as it is in secluded tropical forest with plenty of family space including a lovely back deck. The home was beautifully furnished with carved doors, beautiful decorative pieces and comfortable furniture. I would love to go there again. We had some problems with the oven but the maintenance company took care of it.

Rating Details:The property manager was very helpful.The vacation rental was spotless.I was very happy with the location.I was very satisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:My granddaughter, her husband and four children ages 6-13 went with me for 8 days to the Big Island. The location was perfect as it is in secluded tropical forest with plenty of family space including a lovely back deck. The home was beautifully furnished with carved doors, beautiful decorative pieces and comfortable furniture. I would love to go there again. We had some problems with the oven but the maintenance company took care of it.

Rating Details:The property manager was very helpful.The vacation rental was spotless.I was more than happy with the location.I was very satisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:Cozy, unique home. We loved staying here. So convenient to Volcano National Park. Definitely recommend.