Kimpton Aysla Mallorca by IHG

Lovely oasis

Too far to walk to any centre.

The property is beautiful. It’s quite secluded on a long road out of Santa Ponca. Its gardens are stunning and the hotel itself js extremely well designed and stunning to look at. It’s a very modern building but the rooms are a mix of modern and cosy. The most incredible thing about this hotel is the staff - they were exceptional. From the day we arrived and found we hadn’t been allocated adjoining rooms, they did everything they could to change, which they did. Special mention to Laura and Adrian who both went above and beyond for our family over the weeks stay. Martina from the kids club was also excellent. The bedrooms are very comfy, aside from the pillows which are a little flatter than we like! We had three children in one room and each had their own proper bed, and we were adjoining - perfect family set up. The indoor pool and spa are gorgeous, and the outdoor pools are great too. There is some damage on the floor but otherwise very very clean and well maintained.

There wasn’t much to dislike, but if I was being fussy, the service in the outdoor restaurant wasn’t as good as it could be. The food is tasty but not as high quality as you’d hope in a 5 star hotel. The price of the food is also extremely high for what you get. The kids menu is the same price as the adults menu which is frustrating when you have young kids and there aren’t any options for babies. The shower control was broken when we arrived but still worked perfectly well when showering. The garden rooms are nice if you want outdoor space but don’t expect a view. There is a high laurel hedge around them all as far as we can see.

The style of the rooms and the beds very excellent. The Asian version of the evening restaurant was very good (we did not try the Mediterranean version). The pool restaurant has a lot of style. Indoor spa met expectations fully. Reception staff was immensely helpful and pro-active.

The restaurant staff was very nice but amateurish. Orders got lost on several occasions when they were only a handful of customers in the restaurant. Don't recommend having lunch at any of the restaurants because of this (evening service was more on point).

Staff were very good, polite and cheerful.

Air con in the rooms isn’t great, it’s none existent in the bathrooms which is odd not to put it in there too and the common parts of the hotel are also badly cooled too. It was a very uncomfortably warm stay throughout our 4 days with nowhere to go to cool down other than taxis back and forth. The pool is dirty or at least feels that way and has chipped floor throughout making it actually rather dangerous for young kids, this needs addressing when it closes for winter which I’ll be gobsmacked if it isn’t on their list already tbh as it was rather bad.