Sumba Beach House

The vibe, the staff, the location, the peacefulness

Barista capabilities, I went next door for an oat milk flat white as they had a better brand of oat milk.

Simply everything. The staff are exceptional: when one of us got sick, the team spontaneously lent us a car and drove us to the hospital themselves. They looked after our children (4 and 6), played with them and were always there – warm and attentive, yet never intrusive, exactly the right balance. The property was spotless, cleaned twice a day. Mosquito spray and little extras were provided without us asking – zero stress. The food was excellent throughout, morning, noon and night. The beachfront location is a dream, everything clean and peaceful. You meet the loveliest people from all over the world who drop by to eat or just hang out – and the locals at Batu Bella Beach are warm and genuinely interested in you, without ever trying to sell anything. A perfect place for families.

Nothing – truly nothing. It was outstanding from start to finish. The only downside was having to leave.

very nice staff members, great location right at the beach, vry relaxing atmosphere.

Could have more vegetarian food options in my opinion.

lo staff molto gentile, la camera molto bella anche se posizionata davanti al bar che pero non era rumoroso. Escursioni straordinarie

Unfortunately, there were several aspects of our stay that fell significantly below expectations, particularly considering the price point. The airport transfer service was extremely disappointing and, frankly, concerning from a safety perspective. We booked two cars: one was an old vehicle without air conditioning and, halfway through the journey, the engine broke down, leaving us stranded with still around an hour and a half to reach our destination. The children were then transferred, together with the luggage, onto the back of a pick-up truck. What was particularly alarming was that the driver of the pick-up, carrying three adults and five children in the back without seatbelts, fell asleep at the wheel. I was sitting in the front and noticed what was happening just in time. The vehicle was at risk of leaving the road, potentially hitting three children walking along the roadside and the hut behind them. It could have resulted in a tragedy both for the people outside the vehicle and for those of us travelling in it. This was simply unacceptable. The handling of the situation afterwards was also disappointing. Initially, the hotel was unwilling even to offer a reduction for the vehicle that had broken down. I was offered a bottle of wine as compensation for the inconvenience, which I declined, and I had to insist before they agreed to adjust the charge. This was particularly frustrating given that the transfer was already very expensive: 2.5 million Indonesian rupiah plus 23% tax per vehicle. There were also a number of other issues during our stay. The quality of the food was inconsistent, and several ingredients listed on the menu were repeatedly unavailable, including avocado and fish. We were also never able to have a proper hot shower. On the final day, I was sent to another room specifically to shower, only for the hot water there to last for approximately two minutes before turning cold again, Finally, we were charged an additional 2% credit card fee