Charlotte was so responsive

an extra bathroom! :)

It was in very good location, very clean and tidy, it had everything we needed.

Location, parking, ambience, facilities.

No bath mat. Gates at the back a bit tricky. And if I’m being really picky, some of the cutlery was dirty, but that was soon rectified.

Lovely smell when you walked in, very nice living and dining room.

The angry neighbour who was waiting for us on our return from a few hours out, threatening us that he would call the RSPCA. It was too hot to take our dogs out so kept them safe indoors, both in crates to protect the property as one is a puppy. They normally settle after a few minutes so was shocked the angry neighbour said they’d been barking for hours which isn’t like them at all. He said if we left them in again he would call the RSPCA because he’s a dog lover, I was so upset that he’s insinuating I’m not, my dogs are my world and very well looked after. This was on the first night so the next day we took them with us all day but it was too hot in the afternoon so had to drive around to find something to do with the air conditioning on for them. If the neighbour had of handled it better and just let us know the next day rather than clearly watching out of his window and he hadn’t of been so aggressive with his hurtful threats it would’ve been a much different experience. We didn’t feel comfortable after this and really wanted to leave, we asked for a refund, half of the money would’ve been fine so we could find somewhere else but it was a clear NO! If anyone who has mobility issues with stairs this is probably not the place, the stairs are steep and I struggled to get up and down with my bad knees.