Very comfortable, excellent amenities. Service polite and cheerful but a bit slow at times.

Very good

Very nice and helpful staff.

Good Hospitality.

no review

We had a terrible experience. Had to pay twice and they lost our booking. Also tried to charge us for double our stay length. Kept us waiting ages, phone in the room didn't work and the shower fixing was broken. Nice staff but our stay was pretty awful.

It was an excellent location, a nice surprise upgrade on arrival. Friendly and helpful staff. Quite close to a number of attractions in Colombo. Nice restaurants and breakfast. Would stay again if ever in Colombo.

Enjoyed our stay, excellent security measures.

Hotel was lovely and all staff were very accommodating. Location was great as access to downtown / malls was very close. Breakfast buffet was excellent. We are at a special Chinese buffet but would recommend that you skip that as the food was cold.

Its a fantastic hotel and looking forward to stay next time. Service staffs specially staffs at pool bar and security near lobby lift need to be much more friendly and need to talk to guest. I found that hotel staffs only do their duty no one like to talk or smile to a guest , i stayed 4 nights not even one time a breakfast staff ask me if i like tea or coffee so these things they do better, I like mention HK team on 6th floor and gym team they are doing fantastic job , smile and they love ti talk to guest.

Excellent breakfast

Nice hotel - very courteous and helpful staff

Made it easy to book an extra night and stay in the same room.

Amazing, excellent value, include the breakfast in your stay. Well worth it.

Room very good . Food and service terrible

Very nice hotel but staff service was disappointing.

Huge bed, fabulous buffet and a massive, gorgeous pool overlooking the lake only 10 mins walk from Dutch Fort

Central Colombo hotel overlooking the lake with a large pool area. The staff are very welcoming and the hotel has a high standard of cleanliness. The breakfast buffet and evening buffet are vast and tasty. There are 2 other restaurants in the hotel which are also pretty good although not as highly rated as restaurants in the other Cinnamon hotels. Gym, Lobby bar and the Library bar all good. There are renovations to one area of the hotel just now but these didn’t cause any problems at all with our stay.

Central Colombo hotel overlooking the lake with a large pool area. The staff are very welcoming and the hotel has a high standard of cleanliness. The breakfast buffet and evening buffet are vast and tasty. There are 2 other restaurants in the hotel which are also pretty good although not as highly rated as restaurants in the other Cinnamon hotels. Gym, Lobby bar and the Library bar all good.There are renovations to one area of the hotel just now but these didn’t cause any problems at all with our stay.

My stay is good. I like the place. The room is clean and the food is superb in the Thai Restaurant only disappointing is we need to make reservation in that restaurant and the front desk should inform us upon checking in about those details to avoid disappointment especially to the inhouse guest. Luckily, the man in the restaurant was able to accommodate us. During my stay, I was planning to extend for a night here since I cancel my Movenpick reservation due to the location I was trying to ask for the lesser rate, I was expecting it will be less since it is already a direct booking but what I don't like is the two ladies in the front desk discussing my issue in their local language, which for me is not a good hospitality practice. I told them directly about it and they don't even say anything to me. So I decided not to extend my stay but Over all it is indeed a good one especially the waiter in The Library.

My stay is good. I like the place. The room is clean and the food is superb in the Thai Restaurant only disappointing is we need to make reservation in that restaurant and the front desk should inform us upon checking in about those details to avoid disappointment especially to the inhouse guest. Luckily, the man in the restaurant was able to accommodate us. During my stay, I was planning to extend for a night here since I cancel my Movenpick reservation due to the location I was trying to ask for the lesser rate, I was expecting it will be less since it is already a direct booking but what I don't like is the two ladies in the front desk discussing my issue in their local language, which for me is not a good hospitality practice. I told them directly about it and they don't even say anything to me. So I decided not to extend my stay but Over all it is indeed a good one especially the waiter in The Library.

Location - the location is very good with a great view of the lake and the pool. Staff - the behavior of staff is very unprofessional & unfriendly. They would hardly respond to you, very arrogant & not helpful at all. Check-in took around 40 minutes, not even a chair offered, no welcome drinks. Breakfast time was a mess too - had to repeatedly ask the staff for coffee. After repeating for 3 times and to different people, finally the coffee came in about 15 minutes Amenities: Amenities were decent but they do not provide dental kit. I even called and asked for it but still didnt get it. Overall, the property is grand and good but services & staff make your stay quite bad. They should highly improve upon it.

Location - the location is very good with a great view of the lake and the pool. Staff - the behavior of staff is very unprofessional & unfriendly. They would hardly respond to you, very arrogant & not helpful at all. Check-in took around 40 minutes, not even a chair offered, no welcome drinks. Breakfast time was a mess too - had to repeatedly ask the staff for coffee. After repeating for 3 times and to different people, finally the coffee came in about 15 minutesAmenities: Amenities were decent but they do not provide dental kit. I even called and asked for it but still didnt get it. Overall, the property is grand and good but services & staff make your stay quite bad. They should highly improve upon it.

Loved my stay at cinnamon lakeside great staff facilities were outstanding would definitely go back Ayia in that part of world

Loved my stay at cinnamon lakeside great staff facilities were outstanding would definitely go back Ayia in that part of world

They asked for a lot of documents , pcr, health declarations and so . Could have been easier to upload it before we arrive

They asked for a lot of documents , pcr, health declarations and so . Could have been easier to upload it before we arrive

Everything about this hotel is amazing. The staff couldn’t do enough for you. We had access to the Executive lounge and it was amazing. We started our trip there for 3 nights and going back to finish our last 2 night there. Definitely with the money. Thank you Sri Lanka

We stayed in a junior suite, rm 382. While it was spacious with a setting of 1 bedroom, 1 separate lounge, 2 toilets and balcony, it's old and tired. We chose junior suite because we're staying for 9 days, so needed space to move around and not feel cramped as is usual with standard rooms, so it served this purpose well. However quite a few cons: Room is old and tired, can do with renovation. Water from the tap outside on the balcony continued to leak and the floor was wet. Sink drain is partially blocked. It was half heartedly attended to when we first notified, then the drain slowed again in next 3 days. We couldn't be bothered and put up with it. Some of the housekeeping staff were lazy, didn't make the bed properly. I do it a lot better than them and that's what I ended up doing, making the bed that was made by the staff. They didn't care to replace the towels after removing the ones on the floor so we ran short of towels, and gowns. One of the days we used 1 hand towel between the two of us and hung it outside so it would dry between the usage. They never gave us a gown again. I had to request them to vacuum the floor, even then it wasn't done properly. We're offered daily complementary hi-tea at the Library which was great, however the communication between the hotel & the Library was non-existent. The Library didn't know of the offer & each time they'd to verify which was a bit annoying. Same problem when we ordered from poolside bar. We'd paid but we're charged again.

We stayed in a junior suite, rm 382. While it was spacious with a setting of 1 bedroom, 1 separate lounge, 2 toilets and balcony, it's old and tired. We chose junior suite because we're staying for 9 days, so needed space to move around and not feel cramped as is usual with standard rooms, so it served this purpose well. However quite a few cons:Room is old and tired, can do with renovation. Water from the tap outside on the balcony continued to leak and the floor was wet. Sink drain is partially blocked. It was half heartedly attended to when we first notified, then the drain slowed again in next 3 days. We couldn't be bothered and put up with it. Some of the housekeeping staff were lazy, didn't make the bed properly. I do it a lot better than them and that's what I ended up doing, making the bed that was made by the staff. They didn't care to replace the towels after removing the ones on the floor so we ran short of towels, and gowns. One of the days we used 1 hand towel between the two of us and hung it outside so it would dry between the usage. They never gave us a gown again. I had to request them to vacuum the floor, even then it wasn't done properly. We're offered daily complementary hi-tea at the Library which was great, however the communication between the hotel & the Library was non-existent. The Library didn't know of the offer & each time they'd to verify which was a bit annoying. Same problem when we ordered from poolside bar. We'd paid but we're charged again.

Fantastic hotel...such friendly staff...great location to see everything

Fantastic hotel...such friendly staff...great location to see everything