I went there and I accidentally booked the room on the wrong night said sorry can I get a refund than the guy didn’t want to do it and I lost 155+ and didn’t even stay their and they never refunded me. Cool thanks guys

Nice place. Would stay again if in the area.

When arrived we were informed that our reservation was canceled in advance with no notice after receiving an email the day before our check in date reminding us of our reservation and to arrive on time. There were no other accommodation available. Later on that night someone else told us the same thing happened to them.

The stay was great but we stayed for 6 days 4 of the days was breakfast 2 kids 2 adults but o day 5 they tell me that it’s for 2 adults! Like what I booked the same

Clean place to stay . Nice hotel in the location of San Bernardino.

There was jolly rancher candy pieces on the top sheet when I pulled the cover back. Housekeeping also knocked on our door at 8am. When I answered she walked away and went to someone else’s door. The man opened the door looking confused and she walked away from his door as well. Check out is at noon. Why are you knocking on peoples door at 8am.

The bed was the best , pillows could be a little fluffier. There was no hot water!!!! No matter how long we ran it never got hot

Nice and clean. Bonus point if bathtub is clean and no hairs! Rare to find

Comfortable stay with decent fitness center and exceptionally friendly staff.

Great staffing, great Experience!!!

It was gross. When I went to my bathroom and there were small curly hairs on my toilet. There were other hairs on my shower wall. The bedding clearly wasn't changed. It smelled of womens perfume, like Victoria Secret. Definitely not of any kind of laundry soap. I had to ask for a Do Not Disturb sign, because there wasnt one in my room. I specifically told them I do not want anyone in my room at all. I had the Do Not Disturb sign up, and when I returned someone had been in my room. My belongings and private documents all rearranged. I was so...... mad. I went down and expressed how upset I was. They guy apologized and the lady said oh well you signed a paper. Extremely rude. She then said well I don't what your expecting but I can give you a few points for the mishap. I told her I did not want them. That was not the point. I specifically said no one in my room. It should have been noted. I run a retreat center and that was not good customer service at all.

The double tree was wonderful. The bed was extremely comfortable, I loved the pillows.

The guest services representatives are phenomenal! It was a pleasant stay, I can't wait until I go back.

Place was up kept and clean, I just did not like the parking fee, which was not disclosed and location is not in a congested downtown area..

It was a good comfortable stay

Stay there 4 nights I told them every day to clean room they never did was charged for a 5th day they where going to clean room they had come to the door early and said that the whole floor smelled of smoke but only came to my door I let them in there was no smoke in my room they did say I need to reg my partner who is much younger than me I went to the front desk paid and he came with me we PD and left as they were going to clean room when I returned the girl at front desk yelled across the lobby Mr Dxxx x I'm evicting you for smoking I ever did smoke in my room she also said you're key no longer works I will escort you to your room to get your things my partner was told he needed to wait outside while she in front of multiple guests told me they dont want are kind in San Bernardino i was charged for that night and 250 more im a senior disabled vet I took pictures as i never smoked in room and why did they rerent to me to only then put me on the street this happened at 1 pm

The first room had hair on the bed . We got another room no problem but this room the vent in the toilet didnt work . Also when it says parking available its always included we were charged extra for parking. Ive been other places and it says parking available but not included so you already know you going to be charged. The same issue with the breakfast. .

Maybe close the bar later.

Disappointed that I ordered a $18.00 dollar burger and was charged almost $8.00 service charge. After I finished my burger went down to the store for dessert and was informed the store closed early! Real dissapointment.

Room was very large and comfortable

Thank you for the great hospitality and customer service. Rufalio and Izzy, and all the staff including the security have made it so wonderful

Beautiful hotel, excellent staff and, laundry on site, and you HAVE to try the morning breakfast buffet!!

Enjoyed my staff. Very comfortable overall. The desk staff were excellent.

Every single employee we encountered were just super nice!

Good idea to tell people there is a $12.00 "Parking Fee" Ridicules, How most people get there.

Our room was on the 3rd floor, from the minute we walked off the elevator there was a damp smell. In our room, any plug to use in the bedroom were on a lamp, the lamp needed to be on for the plug to work. Wasnt the best when you wanted to sleep without a light in your face. Was kind of pricey for what we got.

We stay here often. Like the property staff and atra

One complaint. Ordered room service. Meal came in to go containers. Expected to receive meal on a plate with real flatware not plastic utensils!

Was here for one night and it was a perfect stay!

Perfect for an overnight business stay. Friendly staff, clean and a wonderful gym.

Rooms were comfy, and spacious, smart tvs to log into your accounts. Water pressure was bad, staff inconsiderate, and cookies are not as good as they used to be. Also waited 2 hours for my cookies.

good location, nice amenities