The property has continued to go down hill and is in need of updating. TV didn’t work, neighbors were having a party until midnight and front desk took no action and room service wasn’t provided during out stay. Some hotels are still using COVID “precautions “ to cut services, lay off staff yet raise rates

Hardly could ever find a staff member at the desk and if you did, they weren’t pleasant at all. Hair and soap scum on the shower wall that had not been cleaned. Super out of date and doesn’t look clean. Not sure what the disconnect was with my room but i stayed 3 nights and literally every single time i left my room and came back, neither of my key cards would work. I had to go all the way back down to the desk and have them reprogrammed every single time, with zero explanation. Breakfast wasn’t bad, bed was comfortable enough. Overall definitely wouldn’t recommend.

When we arrived we were told there was no room for us as they had had a water pipe break & the 3rd floor was shut down. Then one clerk told us Expedia was notified 2 days prior & Expedia should have found us another accommodation. The other clerk said the leak happened that day. I called Expedia they didn’t know anything about it & they tried to help find us a room with 2 double beds, none to be found. Fairfield found us a room at the airport another Fairfield. We arrived to find 1queen bed room available. The clerk at that hotel was very apologetic & empathetic to our experience. In the morning as we were getting ready to attend an event we go out to leave we find the sheriff’s department & fire truck blocking our car because they were there to investigate a gas leak which they found & fixed. Thank goodness! The firemen did move the truck for us & we made the event on time. There was confusion about paying for the room -I had already paid via Expedia. The hotel was clean and not too out of the way just 12 hours of what’s going on here?

Location and the room

Easy check-in and clean

Room needed to be vacuumed, but other than that everything was PERFECT !!!!!!

There was a good variety of food available for breakfast. I've never seen so many dairy-free milk alternatives outside of a supermarket. It would have been nice to have a microwave in the breakfast area, as they served hard-boiled eggs, but that's not a deal breaker. There was also a mini-convenience store, if you don't have transportation available. The staff was friendly and allowed us to use paper plates and "silverware" for food prepared in our room. The room was clean and neat.

I suspect that the hotel was understaffed. We arrived to our room to see the door propped open with a hanger. Garbage in bathroom was not taken out. Probably rushed to turn around the room. When we turned on heater in room it smelled like burning dust or hair. Couldn’t use it to warm the room. Check in person was lovely and the complementary bottle of water was nice.

We shoulders up late at night to be told we didn’t have a room. The man at the desk was very nice and apologetic and did call a manager and a room “was found “. We go to the room which was clearly never cleaned. Sheets were dirty. I had to get clean sheets and the desk and make the beds and clean bedside table which was visibly dirty!!

The update it needs to be updated. No USB ports anywhere to be plugged into. The breakfast area is too crowded with tables making it very difficult to move around. I had no cups for my coffee machine while I have a coffee machine. Was not happy at all with the place.

it needs to better marked - hard to find off West Henrietta Rd

No complaints - we'd definitely stay there again!

Friendly staff, quick check in, room is very nice

The hotel room has not been updated in years. The bathroom floor was marred & scuffed.

Comfortable, clean, quiet, nice staff. Perfect for our overnight stay.

Location was clean. Beds were comfortable. The check in was fast efficient and friendly. The food at the breakfast was great. both pork and turkey sausages. They even had alternative milks for those of us who cannot consume dairy. That was a welcome and rare touch.

Ok

not sure why but we didn't get fresh towels on our second night there but otherwise everything was ok

I was double charged for the stay.

Difficult to find driveway in. Poor signage. But property itself well kept, neat and attractive.

Fairfield Marriott stay loved it quiet clean& pool is open free breakfast can’t complain !!!

We booked the Fairfield Henrietta but when we tried to check in we were told they moved us to the airport. We didn’t receive any notice and the front desk clerk blamed Expedia (but they were never informed). The front desk clerk was rude and refused to let me use a phone to call Expedia. He said the amenities were the exact same so I shouldn’t complain. When we finally got to the Fairfield Airport, we found out there was no pool and the beds were double (not Queen like we booked). I called Expedia and they did their best to make it better but at that point all other hotels in the area were full. The Fairfield Airport location was mediocre at best. The room had a constant dripping sound from some sort of fan/exhaust and the cleaners did the bare minimum (there was a water bottle lid on the floor and a washcloth in the corner behind the chair). Overall, a really poor experience with Fairfield.

Clean room and checkin was a breeze. Convenient to the airport.

Staff was very professional and friendly.

Check-in was fine. Checked-in 7/7. Took a shower 7/8, and the shower/tub would not drain, finished in standing water. I reported it to the hotel staff, and was told I would be moved to another room later in the day because maintenence would not be available until 7/10. Upon my return to staff desk I was told "no other room is available, the hotel is sold-out". I was unable to use the shower/tub until 7/10 after making a direct request to the maintenance worker who immediately cleared the drain. He agreed to report the incident to management for possible reimbursement, but there was no followup from management. Checked out 7/11. No apologies, no updates from hotel staff.

Rooms are decent size and very clean. Bathroom is clean as well. Service is good. Would have given it a higher rating, however, the beds were below average. Mattress was thin and subpar. Would not recommend for anyone who needs a comfortable bed to sleep.

The staff was so friendly. My check in took all of 2 minutes tops.

The check in person was fine. Overall the room was neat. The only issues we had was that the toilet seat was loose and the clock on the clock radio wash on the wrong time. Thank goodness I had a screwdriver for both. I had to look the directions to the clock radio up on Google. Toilet seat it took two attempts to tighten. I forgot to get my reward points by the time remembered it was too late. My only suggestion would be. Not sure if you have one or not. A check list to see if everything it all set before guest enter rooms. All in all a positive stay and I look forward to my stays in Clermont FL and Orlando FL

We had a very nice stay when in Rochester for the PGA tournament. The hotel was convenient, clean, healthier options for breakfast and the employees were attentive.

Front desk and breakfast staff was very friendly and professional.

I love how this location is so close to RIT and easy to use as one’s base!

Elevator and front desk politeness