very goood

Hotel is nicely designed, in a nice safe location. It has the feel of a motel inside another building. You enter the rooms from an open hallway concept that overlooks an atrium. This feature is actually very nice and aesthetically pleasing. However, the rooms and furniture are dated and feel like a 1960's motel. They have painted textured concrete walls, low lighting and limited windows for natural light. My girlfriend also noted that they lacked basic things in the room such as makeup mirrors. The iron left stains all over the shirt I tried to iron. with it. The bathroom was disgusting, it was not cleaned from prior guests. There was urine all over toilet, toilet seat, and floor. Not a little but a lot. I am talking actual urine not just drip stains. It had actual standing liquid yellow urine, clearly visible on the white porcelain, the second you enter the restroom. Housekeeping came to the room dropped off cleaning supplies and advised us they were done cleaning for the day, and that we had to clean it ourselves or wait until the next day. Management didn't charge us for the first night, but I don't feel that is sufficient for us having to clean someone else's urine. I will never stay here again, and this experience is making me rethink ever staying at an Embassy Suites. This has severely tarnished the Hilton brand in my opinion. It's one thing to have the disgusting room, but to actually leave cleaning supplies and say clean it yourself..... WOW!!!!

Was unhappy

Really bad experience, the A/C never worked. We called the reception and nobody show up to fixed, didn’t change us room. My husband and daughter have asma, the carpet was completely smelly as the shower curtain and I don’t even want to talk about the sofas. Please read the reviews before you book and don’t even get fooled by the breakfast it’s not even worth it !!!

We picked this hotel because of the indoor pool which my kids loved. However, when we go there an hour and a half past check in they told me my room was changed due to plumbing issues. We got a king suite when there were 4 of us. The couch did pull out but the mattress was awful. You could feel the springs. Because the room wasnt ready for us they did give us a late check out which was great. The free breakfast was decent. The other issue was the AC in the room definitely did not work well.

We had a good stay. Stayed here two years ago and loved it. However, this time one set of elevators wasn’t working so there were only two working elevators for the entire hotel. I saw some housekeeping having to wait for empty ones so they can bring all their stuff on. Also, the WiFi/reception was terrible. Barely had any reception on WiFi or using our regular 5G/LTE on our devices. I know that seems minor but if you’re trying to plan things using the internet, it made that difficult. Staff was friendly.

Elevators not working. Weird smell. Aomeone in room service came into my room and knocked once !

My family had a great time in the heated indoor pool.