The mattress was to hard uncomfortably.

Enjoyed the stay here. Perfect location. Staff was super friendly. Very clean room

The only negative I can really point out is the limited parking spaces in front of the hotel…luckily, when we arrived, I was able to grab the last one available. Other than that, this was an excellent hotel and our stay was comfortable and peaceful. I only encountered one staff member (front desk clerk @ check-in on the evening of 11/11) and he was absolutely wonderful. Would highly recommend.

Bathroom needed updating

When we checked in they didn’t bother to tell if they had changed our room. We went to the room only to find it was a double and not a king which we had paid for on our reservation. Then I went back to the front desk to tell them of the mistake and they said they didn’t have any king rooms and the manager had changed it. The manager would be in on Monday. They said I could go down the street to their sister hotel and have to pay the difference. I will never stay at this hotel again. This is very disappointing because I have stayed here several times in the post few months.

Short stay but everything was great: service, cleanliness, ocean view including dolphins !!

We ran out for a quick little night alone! We enjoyed the balcony and our room. Quiet and clean. The front desk staff always ver nice!

We had a short night but the property is very nice.

The room was damp. Floor wet at the balcony door where they had towels around the door. The room was clean but the dampness made the bed feel damp as well.

Check in was at 4 pm The lobby was full waiting for people to check in and my room wasn’t ready until 6 pm

Good service

Clean,fun and with in walking distance to activities

Rose was great !

The staffs were friendly and helpful! The room had a nice space and clean. I also love that they have a Starbucks in the lobby..

Bathroom was gross, very little parking and only one elevator for the entire hotel

Everything with the hotel was great, but there was one guest who I’m assuming likes to smoke a lot of weed. It’s all I can smell when I walk out on the balcony. The smell even made it’s way into the room.Maybe make that a question at check- in, and put those guest on the top floor

The check-in process was horrible. Arrived 2 hours early and was put on waitlist. Then came back around 4pm and was told room is not ready by the the woman at the front desk. So I stood to the side. In the other line my sister-in-law was checking in who had just arrived with her family and was told that her room just ready by the the gentleman who was assisting her. I asked the gentleman to confirm whether it was my room and asked for the last name, both my sister- in -law and I have the same last name but my last name is hyphenated. He kept on just saying just part of the name. He ran her credit card . Again I gave him my full name and finally he stayed it was my room. Why did he NOT confirm the full name because running her credit card and agyuing with both of us. And why did the lady just tell me my room was not ready. Additionally, there was a lot of dust on the countertops and desk in the room. One evening I asked for a hair dryer because the one in the room was not working; I was told they would bring it shortly but they never showed up. Customer service has declined. Best thing about the hotel was it was on the boardwalk and I had an oceanfront view.

I have vacationed at this property often for the past 15 years. I never had a complaint. This visit was not worth the $3,146.70 I spent. the room smelled of urine, the tub looks old and discolored, bugs were flying around in the bathroom and sink area and whoever had the room before me had a child or person urinate on the pull out sofa cushion..The cushion had been turned over and thats the way the room was presented to me. Was it even cleaned? Did the housekeeper turn the cushion over ? Did she even check it? It had not been reporteduntil I reported it. I cleaned the room and the bathroom.

In nice walkable area, clean….

Iris was so friendly! She was amazing at check in and very helpful. Rose was nice and polite. No parking was available at the hotel. The secondary parking lot was across the street; however no one told us the parking wasnt free and we were charged after check out. The room smelled like a locker room and the shampoo/conditioner were empty. Called to request more and extra towels but no one ever brought any. The inside door handle kept coming off when we tried to leave and the sliding door had not been cleaned in ages. The bedside charger port didnt work… all in all the room quality was disappointing, the cleanliness wasnt up to par and room really needed a good scrub and refresh. Perks of the stay were 24/7 starbucks in lobby, beach access and early check in… the lobby staff were pleasant and profesional

We enjoyed our stay recently at this property. Wonderful location. Sun in the morning and shade in the afternoon. The room was clean. Did not use the pool, too many kids! Kept our car parked for the duration; since parking was at a premium.

Great location 👌

I had to cancel my original form of payment for fraudulent charges, and when I used a new form of payment for the remaining$1600 balance, they charged me for the entire reservation, and the hotel changed my receipt entirely, reflecting no $404 deposit with the reservation. I was told to speak to a manager but have yet to see her and have to leave tomorrow.

Everyone on the staff was very friendly. It was unclear at first how to get clean towels, but we eventually figured it out. Only downside of the stay was that we paid for an oceanfront room but the glass was so damaged the view was obstructed.

I made my reservation a month in advance to take my kids for their first overnight for Father's Day. My reservation was originally at the Courtyard Virginia Beach Oceanfront/South and was moved to the Hyatt House Virginia Beach. I was told in an email that there was an issue at the hotel and they had to move me. I called before driving down from Richmond and confirmed with the original hotel and was told all has been set up and taken care of. I get to Hyatt House and go to check in to find out they had no idea what I was talking about. The manager and assistant manager were very apologetic and great to work with and within 30 minutes the had set me up in Courtyard Marriot North because Hyatt was completely booked. Understandable being a weekend and Fathers Day Weekend. No problem, my young kids are tired and hungry so we proceeded to the 3rd hotel. We get there and again the people at the front desk are great and very helpful. I paid for a ocean view with 2 queen beds. I got 1 Queen and a pull out couch. I go to show my kids the view off the balcony and the door is so hard to slide my 10 year old could not move it. I pull the sofa bed open and the mattress was so bad you could not lay on it. My son goes to turn the TV on and it does not work. I call down and ask for a roll away bed for me and if they could send someone up to fix the TV. They got the TV on and was told not to turn the TV off because it may not turn back on. Elevator, ice machine, lamps broken.

The staff was great. However, the property is dated. The rooms need to be updated with new flooring ( hardwood) new furniture , definitely new mattresses and new towels.

Everything was nice, i didnt like that the shower had shower curtains that were higher than it needs to be.

Property could use some upgrades, but the staff was very friendly, and knowledgeable about the surrounding area. The hotel was clean and every room was ocean front with a balcony. Rooms are spacious with internet tv (great if you are traveling with kids!) No outdoor pool but you are right on the beachfront. Also walking distance to restaurants and bars.

Ocean front i like. No restaurant i didn't like overrall i like.

I loved the location of this property. Staff was very friendly.

This hotel is in need of repair. Everything looked like it was in need of a good clean.

Great location, accessible to everything.. Definitely booking again soon!!