This behavior was unacceptable and made me feel unwelcome at the location. I had a negative experience with the customer service at the hotel. The individual attending to me, a short man with a wrinkled, dirty white shirt, lacked proper customer service skills. This place was FILTHY to the point we had to clean the room ourselves. They need an assessment done or shut down immediately, didn't feel safe as well.

Dirty stinky all of the above

The room was clean; we stayed a week and changed our own sheets. They didn't have housekeepers daily. There was no coffee pot in the room; you have to ask for towels, sheets toilet paper and sheets. It wasn't too bad, the people were friendly. The room is clean and nice. The hall way, elevator not so clean, needed sweeping and vacuum. The bed wasn't comfortable.

Smell in the rooms and lift is unbearable, breakfast is just a coffee and muffins.

Horrible I reserved to have a king size bed. When I got there they told me they only had a queen we went into the room and the room was filthy pillowcase filthy pillows filthy I didn’t even say I left at 12 AM in the morning. The only reason why I was there was because my power was out I’d rather stay in a house with no power going to stay in that filthy hotel that lady who was at the desk had an attitude.

The room was in bad shape, stains on the floor, large red stain on side of the box spring, lamps and plugins did not work, 1/4 roll bathroom tissue on the holder and no extra tissue, grey water pooled in the tub and scummy residue around inside of the tub, window was stuck open a couple of inches with no screen on the outside.

A bit too many young party people that kept up way too much noise until after 3:00 a.m.

There was no toilet paper and glass or cup for drinking, it was very noisy and the staff was very unfriendly, I will never stay here again.

Nasty, floor sticky, bathtub mat filthy, rugs stained...i didn,t stay, I left and waiting on a refund.

Roach in bed , dust on dresser like visible build up of dust

The staff, with one exception being the maintenance man, were absolutely terrible, lazy, and unaccommodating. This is the worst place I have stayed in 50 years. There does not appear to be any money put into even the most basic upkeep of this property. It is a disgrace to Extended Stay America and people at the corporate level should make a very quick trip to review this property.

Under the sink and in the cabinets is disgusting. There are smears and stains on the walls, door, and window. The carpet is stained, sticky, and has an odor. One of the lamps did not work. We only had one roll of toilet paper and had to go down to the front desk to get a new roll. Positives were that the air conditioner and tv worked well, and there were no signs of insects.

I did not like the staff they were ghetto. Room wasn’t ready. There were absolutely no towels in room. The was dirty. It was the worst hotel experience I ever had. It’s for homeless or truck drivers. Just awful

It was disgusting and I will never stay there again.

Double booked the room I was in, maintenance opened the door as I was leaving the shower

The room was good, however, the staff wasn't as friendly as we expected. We tried to get clean towels a couple of days into our stay, but were told, we had to wait a couple of hours after they took our olds ones. This delayed us taking a shower. Then when we got them, they only gave us bath towels. We needed kitchen towels, wash clothes and hand towels. We ere then told we had to wait another hour. Also, there were no dishes or things to cook with. We ask about those and had to wait an hour for those as well. Not a good set up.

Roaches, none of the bed lamps worked, cabinets were nasty, roaches, no breakfast, horrible staff, the men on staff were rude asf, they still had cards of what is in the room but none of it was there, they said they stopped during Covid, but the cards were still in the room, bath tub had mega lime on the sides of it..

The room arrangement is good.

When I called them to get my refund they hang out the phone on horrible service. I don’t recommend it to stay in this places

Appeared to be a nice place, never got the chance to stay. Denied a room,no help to secure another room attendant seemed to be mad at something. Returned home, BAD VACATION.

Clean room, quiet. Staff was professional. Easy access to expressway.

I selected this location as my daughter was moving because of a divorce. We had 3 days to do the move and couldn't use the house for cooking. When I checked in the front doors we locked, and I had to be buzzed in. It was three in the afternoon. That didn't give me a great amount of confidence. As I was checking in another guest complained that there were no dishes in her room. The response was that the policy was that because of covid they didn't keep stuff in the rooms. When I asked for my own the response was that they needed to be cleaned. When asked about pans the response was that they didn't have them. This was on the website when I booked " Dining and cooking utensils provided" I was able to grab a pan for us to cook dinner and then the stove barely heated. I went to retrieve something on the floor and there was a dirty sock and a water bottle that was not mine under the bed. The dishes that I did get were only a plate and the silverware was not that clean. No dish soap was provided. Not worth the money charged.

I recently stayed at the Extended Stay with the expectation of enjoying the complimentary breakfast they advertised. However, my experience fell short of expectations. The first day, there were muffins and oatmeal but no milk available. On the second day, there was no oatmeal, only muffins. To my disappointment, on the third and fourth days, there were no muffins or oatmeal, and only coffee was available, which was not the minimum breakfast I was expecting. Additionally, I encountered issues with the room. There was no way to lock the door from the inside, as the lock and groove were misaligned by 3mm, compromising the security and privacy of my stay. Furthermore, the room I was assigned was located near a rear entrance on the second floor, and from 11:00pm to 1:00am, there was constant noise from people opening and closing the door, making it difficult for me to sleep until 1:30am. As a guest, I had anticipated a minimum level of service, including a decent breakfast and a peaceful night's sleep, but unfortunately, these expectations were not met during my stay at the Extended Stay. I hope that the hotel takes these issues seriously and takes appropriate measures to improve their breakfast offerings, address the misaligned door lock, and minimize noise disruptions for the comfort of their guests in the future. Overall, my experience at the Extended Stay was disappointing and did not meet my expectations for a comfortable and enjoyable stay.

This place is horrible. I stayed for a week and housekeeping never showed even when requested. I asked for clean towels and I only got them once after waiting all day. They never came to empty the trash or remove the old towels from the room. The short guy working the front desk was arrogant and rude. He never acknowledged guest when they entered the building or when we spoke to him on the elevator. There was a man sleeping in the hallway at 6:30 am with a lot of bags one morning. The hallway on the second floor stinks. There’s nothing good to say about this place.

Room could have been cleaner than it was. No plates or utensils provided which seems strange for am extended stay hotel. No Hair dryer. TV had lines in the display

The room was dirty there were no sheets and no pillow cases on the pillows which was sitting on the couch. There were no wash cloths and Anthony couldn’t do anything to accommodate us. I WILL NEVER RETURN

It was ok but tv wasn’t working properly

The hotel room was a nice size. The kitchen light fixtures had no light bulbs...microwave didnt work.The lamps by the bed had no light bulbs. There was a split in the bathroom door like it had been kicked it in. I saw a bug on the wall and thought it was a beetle it was a roach!. Spoke with manager he told me he couldn't switch my room because he didn't have any available and maintenance couldn't be reached. Worst stay i ever had.

Some parts of the room were clean (sinks, sheets) but other areas had obviously not been cleaned in a long time. The phone and alarm clock had a layer of dust, and the kitchenette cupboards and drawers had dust, crumbs, and spills. There was food cooked onto the stove. While the walls seemed somewhat soundproof, the doors are not, and we could hear maintenance replacing toilets at 8:30am, plus anyone talking in the hallway. Would not stay here again unless they begin cleaning thoroughly.

Went to check in and they said they were all full and had no rooms for us. I was traveling with my men’s volleyball team and we had just finished playing and it was after 9:30pm. Had to find a hotel with 6 rooms for the team. Wasn’t easy but we did. I had already paid for the rooms and now I have to figure out how to get a full refund. Worst experience with travel I have ever had.

Great price but the hotel conditions were bad. Dirty and smelled horrible.

I did not enjoy my stay at all. Very disappointed. The bed wasn’t comfortable at all the furniture was nasty. The floor was very dirty. I checked in at 11:50 pm so I had to stay because I was tired and had to leave for work by 6:30am.