Night shift worker was not pleasant She charged my card wrong. My bank call thinking it was a fraudulent charge because for one night she charged my card $725 but the bank text to see if that was me then that morning I received a call from my bank. Our room was very HOT!!! They brought us a fan instead of moving our room

If there was a rating below terrible I would’ve given it. Room we were checked into had a broken AC and we were not told until we asked. Our room had no AC on a day when heat warning was issued. We also had to let front desk know in advance if we wanted housekeeping service the next day. Staff wasn’t helpful and customer service was very poor. This was not the service standard we expect from Marriott.

We stayed there for two nights. AC didn’t work. And it was hot in the room. When we checked in, the front desk agent wasn’t friendly at all. We didn’t feel welcomed. Maybe he was very tired or was having a bad day. The room was little smelly as well.

Terrible experience got a room with no AC. Most hot uncomfortable stay ever. Only thing done to fix the situation was get a fan. Wish someone would of told me our AC might not work. If we would of been given that information right away we could of just went to another hotel. Customer service was not good either. Will not stay here ever again!

AC in the room was not working, elevator was not working, there was empty water bottles in the room and room itself was dirty and not properly cleaned.

I like the large room and and beds. The property needs upgrade.

no shuttle to SFO airport if you do not have a car you must provide your own transport. No food no bar, had to use another near by hotel .

Easy location to come and Go

The rooms had not been swept or vacuumed, still crumbs on the chair from prior guests, only 3 pillows on a king bed??? When I asked for an extra pillow I was told there none, then I was finally handed one without a pillowcase. When I asked for pillow case I was told the outer casing was the pillow case. The front desk person jad never seen an actual pillow case?? There were people in the parking structure taking clothes and otems from one vehicle and putting them into others and running lightbulbs and other items up and down the staircases at odd hours but the disnt appear to be maintaince and were not identifiable as being part of the hotel which made us feel unsafe yet staff seemed unconcerned

Poor customer service

The AC wasn’t working. So the room was very hot there wasn’t any other rooms available

broken Air condition, provided a fa

The hotel is not clean in room ，the air-conditioning is not working

Worst hotel I have ever had.

It was a terrible stay at this hotel. on my first night i came back from dinner and it was really hot. The AC was not working. They offered me to transfer to different rooms twice but both rooms were also down. I did not have a decent sleep coz i was sweating in the room.

When we got there the type of room we booked wasnt available anymore. Understandable. The first room we got the thermostat for the AC didn’t work so we went back down to the front desk and got a new room. The AC in that room didn’t work any better. Called the front desk and the best they could do was a fan. As if they were all booked up for the night… shower wasn’t too clean and the pillow cases either had really bad stains or they weren’t cleaned. The room was clean enough besides the arm chair and ottoman that looked like they probably should have been thrown away or reupholstered. I’ve stayed at Sheraton properties before. They aren’t the best considering they’re a remodeled motel 6. I think that was my last time stay at one. Staff was friendly and considering we were right next to the freeway and airport it was very quiet which I do appreciate but that’s all I can say.

The air conditioning didn’t work. The room was very hot. The hotel was booked, couldn’t get another room. The front desk gave me a fan Front desk staff was talking on personal cell phone on speaker phone. My personal information was asked when I checked in. Front desk staff had personal cell in speaker phone so that person heard all my private information. I don’t think that is safe for me or my information. I don’t think I will stay again. Bad experience, I would like a full refund.

Need a crib? Or anything else for that matter? Forget it! This place service desk will not even lift a finger to do anything - they wold rather stay on their cell phones, playing games, check a phone, Istagram, etcNow imagine what this chain hotel can do (or rather) cannot do for your conscientious decision to stay here; so, just save yourself some trouble and get a hotel room some else. Really, anywhere else but here - at least, it will cause less if you are going to experience this kind of “customers service.”

No A/C or heat. I complained but they did nothing about it. They said i would get credit but havent yet. i moved to a different hotel since it was so hot in the room. Absolutely terrible. Hotels.com should not represent them.

all night the ace was makings noice

Who ever running front desk needs customer service training. Rude impersonal almost as if I was bothering him asking to check in early. In a room I prepaid for. For One night. Will never stay here again

No problems.

A room is cozy I like the bed the most but as far as open downstairs and seating area not much seating area I think you should have 2 full baths if you have 2 king size beds

Good for a 1-2 night trip. The area is safe, not bad. Staff is nice. The thing that holds the shower head was broken, I let the front desk know, hopefully they will fix it for the next guest.

Nice basic hotel that is clean and maintained.

Room was clean and comfortable. Staff were great went above and beyond to hook up an early check in. Shout out to the day shift girl at the front desk. You were a rockstar!!!!

Only issue was construction. The breakfast and bar were closed. Not a deal breaker, just a minor inconvenience.

Guests are expected to pay for a parking pass per vehicle, per night. I

Started poorly as there is no airport shuttle so $25 Uber trip was the result. For an airport hotel this is poor. There is no restaurant and no bar just some bad coffee available. There isn’t water in the room. The elevator was broken. Staff are very pleasant but can’t help the Sheraton management decisions.

Nothing

Nice quick stay. Easy to get to. A bit noisy overhead, but couldn’t hear freeway noise at all. Complimentary water was nice as well. Beds were comfy.

The property is clean and quiet , only down fall is there is no shuttle to the airport . The heater in the first room did not work , but they quickly got us another room.