Service

Good

Staff did excellent work came to check on heat immediately

The hallways smelled of heavy cigarette smoke though no smoking is allowed inside. The counter had an unwelcoming attitude, with bulletproof glass around it. Stayed for muliple days and room was not cleaned everyday. Might be ok for an overnight but more than 1 night would not suggest staying here.

Nice hotel

It was on the back side of a relatively vacant hotel

Great experience in a beautiful hotel. Thanks

There were cockroaches in the restroom and the sink of restroom was blocked, sheets were dirty

The room was nice and clean the maids were very nice other than some annoying guy yapping outside on his phone at night it would have been perfect.

The Regal Inn is conveniently located in an area with multiple dining options. The staff were polite and efficient and the room was well maintained. The only problem I experienced was that I missed the driveway and had to circle the block to find it but that's more my error than anything else.

Very nice owners, outside couldnuse a faceloft but the room was very nice.

Cheap price and pretty good quality hotel

Excellent

Close to airport & Fair price

The front desk was so friendly and helpful! My wife accidentally booked the next night and they patiently waited for us to quickly resolve it. We got it resolved right away and I was able to check in. The rooms were clean and comfortable. I was very tired and this was a welcome experience. Plenty of parking spaces and good visibility to the parking area from my room. Thanks for the great experience!

Reaks of old cigarettes, stains on floors and beds. Avoid at all costs.

Even though it was clean. I didn’t get any maid service on my second day. I was in a nonsmoking area & people were smoking in rooms by me.

Overall a good value for the money. The housekeeping staff was excellent ever day, and very attentive. They noticed that i positioned pillows at the foot of the bed to help my sprained ankle, so they made the bed each day while leaving the pillows there. Two complaints i had: first, asked the front desk for an extra pillow, and they said they didn't have any. I can't imagine a hotel not having a single extra pillow. Second, there was loud music blasting from one of the rooms at 2:30am on Sunday, the day of the chicago marathon. I had to be up early to run the race, so i called the front desk after about 15 minutes of being unable to sleep from the noise. The man at the front desk said he would check on it in 5 min, but the music persisted for the rest of the night. If it weren't for my girlfriend lending me her ear plugs, i wouldn't have been able to sleep.

Everything wa perfect :)

Sketchy area but friendly staff and clean rooms

The hotel laundry staff was very helpful and nice. The room was clean once inside. The hallways reek of cigarettes. Even though there are plenty no smoking signs the entire place smelled like cigarettes. This is most likely due to the carpet in the hallway, which is stained with dark spots all over the place. It is also lifting up from the floor which causes a possible trip hazard. Do not recommend if you have asthma or other lung problems. The cigarett smell would linger into your room when you open the door. Our room had an iron but no ironing board. We called the front desk twice for an ironing board and NEVER received one. They told us they would bring one in 10 minutes, but never followed through. After two hours of waiting it was clear they had no intention of showing up with the ironing board. There was an issue with the ventilation of the room. The concrete was sweating through the paint and you could see water perspiration running down the walls. The bathtub spout was also separated from the wall. You could see into the wall where the water from the shower was dripping into. It's likely this will create mold in the future. The pillows were awful, they were fluffy yes, but they gave no head support as soon as you lay on them. Our suitcase and clothes smell like cigarettes now. Hopefully washing them will get rid of the smell.

I wasn’t entirely sure about the location, but once we got there, everything was fine. The clerk was extremely helpful and friendly. The rooms were clean, maintained, and very comfortable. Very little noise around us which made for good sleep. Felt comfortable parking in the lot. Will definitely stay again.

Tired and worn property.

Stay was great .

Good value and close to the airport. Property and rooms are well cared for. However, the “non smoking” room definitely smelled of cigarette smoke which really sucked.

This is an older style motel. For those looking for a brand name hotel full of amenities, this isn't it. The concession is that the room cost is about 1/3 of those name brand hotels. I spent two nights at the Regal Inn. I didn't need anything fancy, just a clean room that was somewhat safe. This place has rooms that face the parking lot and rooms that are inside, which is what I had. The room, itself, appeared to be clean. It had a fidge and microwave, a good size TV and a desk, plus free Wi-Fi. The room had A/C which worked well. The bed was comfortable. It didn't seem the deadbolt latch was fully engaging and the toilet seat hinge was broken. Overall, I was content with the room. The staff was very friendly and accommodating. For some reason, I had to return to the front desk, twice, to get the card reprogrammed to unlock my room's door. The carpeting in the hallway was absolutely disgusting; it had large stains on it and really needs to be replaced! The door that led from the outside into the hallway for the interior rooms would not shut all the way. It appears at one time, the doors at either end used a card to unlock them. It would be nice if they got the door to close properly and were able to get the card readers working, again, as a security measure. It's not far from the Chicago O'Hare Airport which is a big plus! It is in a busy neighborhood, so you will here some noise from the outside in the room. There are plenty of places to eat nearby. I would stay again.

This property don’t have television they will tell u It’s their internets out but that do be the case

The environment is friendly and quiet.

We made 2 reservations with Expedia, cancelled the most expensive one, but at check in we were told that they did not received the cancelation and told us that they will exceptionally not charge the cancelation fee for the second room and proceeded to request for the payment of the one that was cancelled (the most expensive). We had to show the cancellation proof from Expedia in order to be invoiced for the correct amount. Not sure if they just tried to charge us for the most expensive one and it didn't work or if it was a genuine mistake (I'd go for the first option though, too obvious for me). Other than that, smoke smell in the room and doorways and dirty carpets everywhere. Rooms are not sound proof neither.

When I arrived the hotel looked different from what was advertised on the Expedia booking site. I can’t believe this hotel was even an option because the room and environment gave the impression of an hourly rate motel. The sheets were stained, they had burn holes in them, the towels were dirty, the bathroom had mold in the shower, stains in the tub like it was not cleaned, the toilet paper holder was broken and rusted, the room had a nasty smell. It was so bad I had to check out and go to another hotel and that was inconvenient. I have pictures.

The bathroom had mold in the caulk. And the drips underneath the sink was gross. The mat in the bathroom was gross. The chair in the living room was poor condition.

The hotel is quite old, and the furniture is very worn. Upon check in, there were no towels and only a quarter roll if toilet paper in the room. The television didn't, and the channels frize and became pixilated every few minutes. The walls were too thin, and the televusion next door was heard all night.