LUX* Grand Gaube

Excellent

We recently had the pleasure of staying at this beautiful hotel and were impressed from the moment we arrived. The hotel is absolutely stunning as soon as you walk through the entrance, with a spacious open-plan layout that creates a welcoming atmosphere and provides plenty of room for families to relax and enjoy their stay. One of the standout features of the hotel is the exceptional staff. Every member of the team was warm, friendly, and always willing to help with a smile, which made us feel genuinely welcome throughout our stay. The resort itself is set within large, beautifully maintained grounds, offering plenty of space to explore and unwind. There is an excellent variety of food and dining options available, each with its own unique charm. The spa facilities are beautiful and provide the perfect setting for relaxation and rejuvenation. We were also very impressed by the boathouse team, who were incredibly helpful and accommodating. As a beginner solo snorkeller, I asked whether one of the crew members could accompany me, and without hesitation this was arranged. Their support and encouragement made for a positive snorkelling experience. Breakfast each morning was excellent, with an impressive selection of options catering to a wide range of tastes. The area for improvement would be the check-in and check-out process, which could be made a little smoother and quicker. I would happily recommend this hotel and would like to return in future.

Positives: The room we had was stunning and was kept to a great standard. Very comfortable stay. Staff were very helpful and were willing to go above and beyond to help Good security Good communication between housekeeping Eco friendly and perfect place to stay if you want to be surrounded by nature Negatives: Check in process and checkout process are very lengthy. We had been waiting 45 minutes before our room was ready and we had arrived at check in time Resort is a bit far from main shops and food places etc so can feel a bit isolated. Cinema was unavailable for most of our stay so we were unable to utilise this, which felt a bit like we had wasted our money if we couldn’t take advantage of the amenities and whatever the resort had to offer. Not that many activities for adults to do, rather more to do for children.

We had a wonderful 6-day stay at LUX* Grand Gaube, and what stood out most was the exceptional level of service. The staff were consistently respectful, attentive and genuinely willing to go beyond what was expected to make our stay special. The resort manager made a huge difference to our experience. We had an issue with our booking on arrival, but he did far more than simply resolve it. He made sure throughout our stay that we felt looked after and valued, including arranging a beautiful exclusive dinner on the beach. The food was another highlight. Over six days, the menus never felt repetitive and there was always something new to try. Unlike many all-inclusive resorts where food is simply left out in large trays, there was a chef at almost every counter ensuring dishes were fresh, hot and properly presented. The chefs were also incredibly accommodating and often offered to prepare food outside the menu, while the bar staff happily tailored drinks to our tastes. The all-inclusive offering was very extensive, with around 80–90% of the menu being part of the inclusion. There were also many thoughtful touches throughout the resort, such as free sunscreen stations, brushes to remove sand after the beach, and beautifully designed Instagrammable spots. Despite a difficult start with the booking, the way the wider team handled everything turned our stay into a genuinely memorable experience. Highly recommended and must visit.