Fire alarm going off; had to move rooms. No answer at desk or room service for 3 days. Back door access not working; park behind walk around the whole building to get in.

Very clean and safe

Excellent location with helpful staff and very comfortable beds.

I booked a king room and ended up with double queen.

What we expected

Polite staff!

This is a new hotel in a newly developed area. The hotel was very clean and the staff was friendly. We ordered carry out from the on site restaurant and the food was good. It is not a walkable area from the hotel but it's an easy drive to shops & restaurants.

I made my reservation a month before my stay and when I got the the hotel I was informed that they didn’t have a room for me! I already had all my luggage and things on a cart in the lobby! The had emailed me a few hours before when I was already driving so I didn’t see the email. They booked us in another hotel 15 miles away from where we were wanting to stay. Very disappointing that they would do this when I reserved the room weeks before!

Nice property. Check in was efficient. Room was nice. Breakfast buffet price was too high.

Great hotel with quiet, comfortable rooms. The beds are very comfortable and love the area.

Staff here are awesome!

It was a quick overnight that my husband sent me on because “I deserve it” He took our three boys under 10 to our cabin and Mama hit the Sheraton. I was on Club level, which is what I recommend and will only do club level. The front desk young lady was amazing, and she even called up to the room to make sure everything was great. Room was amazing, clean, and no foul smells. Bathroom was great, maybe a rain shower head would top off the experience. The free slippers were a great touch. Jennifer at the bar was amazing! She makes great drinks, but was great company too! It was like talking to another Mom friend. I ended up having my free app there and it was great. I ate dinner at the Tavern, but wanted to finish my evening with Jennifer and her great drink called the “Relaxer” I sat on the patio and was so relaxed I nearly fell asleep. I slept great. I have high standards for my bedding, pillows etc and these exceeded my expectations. The complimentary breakfast that is included with Club level. Hands down, best hotel breakfast I have ever had second only till the Hotel Del Coronado Sunday Brunch 😜 Service was great and my Mom and I will be returning for a girls weekend of relaxation too! Just what this busy Mom, School Nurse and wife needed!

Cleaning staff was great, rooms were cleaned daily, and front desk staff always helpful.

The hotel is in a good location, dining, shopping and access to highway is easy. Staff is always pleasant and hotel rooms and amenities are top notch.

Nice bathroom, modern room.

My hands down favorite hotel

Wonderful property and staff very welcoming and professional. Our particular front desk gal was so pleasant, professionally dressed (which is hard to find anymore…lost art for sure). Will stay again for sure.

Long Time Staff is a positive. People that remember you!

Person who checked me in was not friendly. Everyone else was great.

Staff were very friendly and courteous and the bartender was a blast. The beds were very comfortable and clean. The only weird thing was the french doors to the bathroom. It was awkward to us the toilet and know someone else could see through the window.

Clean and smelled good

Shower and bath area was well appointed. Room heater kept starting and stopping often during the night and awakened us several times. Tracks and snowplows had to start cleaning at 4:00 am because of the snowstorm.

Quiet place to relax

Perfect. Will stay again. Very Nice.

When checking into the hotel we were made to wait to get into our room. When we entered our room it appeared to be dirty and had not been cleaned and then we found cigarette butts in the sink and unclean counter tops and bathroom. When reporting what we found to staff, we were told that the counter tops are clean. We showed staff photos we took of the room and we were offered a different room. We were made to wait 20 minutes just to report about our room and then made to wait again for the new room. After a 5 hour drive to the hotel, this was not the welcome we needed. We do not recommend this hotel. Just not what we expected from a high end hotel. We are world travelers and spend many days a year in hotels.

Excellent property. Great people

A very clean location. Great proximity to stores and restaurants.

Price/value great!

Over priced bar, no breakfast included. Would have been better off at a holiday inn

Michael at the front desk was very helpful and kind while checking in

Staff was friendly and competent, rooms were modern and clean, and a great neighborhood too. Fantastic well lit parking for our two moving trucks

I paid over $300 for two nights through Hotels.com and they still wanted my CC to cover the "deposit." After my stay they deducted $50 through my CC. I haven't been able to reach a human being to ask why.