I have stayed at this hotel a dozen times. The staff is friendly and the breakfast selection seems to have grown. The lobby was really nicely decorated for Christmas. The suites are layed out well with plenty of room for 2 adults and 2 teenagers.

It was a nice hotel, a little old but was just fine for me and my family. The pool was cold because the heater didn’t work but my Girls didn’t mind. Popcorn and warm cookies when we got there and close everything.

We stayed in Hobbs last minute and were very happy that we chose this place. The room was very spacious and the whole family loved the breakfast! All the employees were very nice and made our stay great.

Close to everything

Dissatisfied with room 205

Clean and quiet

What I liked is represented in my ratings above. What I did not have time to do was tell the staff about two things: 1) the right arm on the desk chair is loose and needs to be tightened, and 2) there was an annoying pulsing sound in the room, low in noise level, which was present when we checked in but stopped between 9:25pm and began again at 5:23am. It was almost impossible to locate, but seemed to be coming from the small refrigerator in the room.

I appreciate the clean room and lobby. The pool seemed dirty and pretty cold. I think this would be an easy correction. Thank you for the stay. It should be noted the morning breakfast staff were the best staff.

Not clean. Very run down. Visible grime on the floors. Carpet in front of each room frayed and worn. Pull out bed had visible yellow stains on the mattress. Molding in the bathroom coming off. I do not recommend stayed here. The cost is high and looks like a cheap unkept motel 6.

Our room had a smell that we couldn’t identify. We also requested a new sofa bed mattress because ours was extremely dirty and stained but they said they didn’t have any extra. Our mini fridge didn’t cool. The breakfast was good but other than that, I wasn’t impressed with the quality and cleanliness.

Staff was nice had issues with check in at first they glt it fixed room was amazing will be there again

Power was out upon checking in. Room was 85 degrees and there wasn’t any hot water. Bed was great.

Worst experience ever ! We travel because of my daughter’s softball . So we are always trying to seek a good clean comfy place! Since we are out in the sun all day we want to get back to a spot that’s comfortable clean, friendly but this was not the case at all .Our first incident happened in. breakfast the waffle batter spout broke so all the batter was coming out i was trying to be nice and informed the lady like “Hey iam sorry but the spout broke and all the batter is coming out “, she replied”i’m busy just leave it there.” I was like okay . Come to our surprise we get to our room and we found leaks in the entrance and in the bathroom. So we go downstairs and the front desk Shawn P. was the most unprofessional worker i have encountered . We asked if they can do something to fix the problem he stated “they couldn’t do anything and that’s a known problem that happens in that room “ I was like how do you expect us to stay in that room it’s a safety hazard i have young kids they can slip parts of the ceiling can come down and he insisted it was out of his control and could not do anything about it . Iam like fine get us another room he said they were full . So at that point i demanded a refund , because we were concerned about our safety. They threatened to call the police on us. Rather then help us, their only solution was to place a bucket for the water. Knowing this was a known issue and water in the light fixtures. Worst experience ever.

Good

The room service went in and took towels and necer replaced them and we didnt have any for the next day.

Good clean hotel and comfortable beds

There was nothing about it that I liked I wasn't able to check in due to not having a $250 deposit that I didn't know nothing about so overall experience was horrible I had to sleep in my vehicle for the night cuz I wasn't able to check in after I paid for the room the room was paid for but still didn't get to stay in it.

Very nice staff. Beds were all comfortable.

I have been sending employees to stay here at least once a week.since December. I was made aware today that in the last 5+ weeks the place has gone down substantially. The elevator has been broken for weeks, the last 3 trips the rooms have been dirty and have had roaches in them. The last stay the AC was broken. The employees went to the front desk to let the night person know, she shrigged as if she didnt care. They asked if they could switch rooms.and she didnt. There was no screen on the window so the window vould he opened. We will be taling our 60+ stays a year to another hotel in Hobbs immediately

Where do i start..the elevator was out and we had to take the stairs from the 4th floor. By the way my husband is disabled and loses his breathe from time to time. So that was a big inconvenience. When we were leaving the housekeepers threw the trash down the stairway!! Almost hitting my husband, knowing that the elevator was out and guest were walking down. When brought it to the receptionist attention she just shrugged her shoulders and said i know...then my husband had to get stern with her and told her that was unsafe and they shouldnt be doing that with children walking down. It was miserable especially having to walk the stairs down with luggage and 3 children. And when i went to.check.in she was charging me another 128 until i had to show her i had already paid thru expedia.it was so chaotic there. Never again..i should ask for.a refund in all honesty.

It was very clean and quiet and reasonable for me

Easy access on main road

We have stayed at the property 3 times in the past several months. 2 of the times the fire alarm has gone off.

A number of things around the room were dirty and were a bit worn out/outdated. We would have requested a refund and found another hotel, but it was midnight and we had just carried all of our families luggage up four flights of stairs (4th floor) since the elevator wasn’t working. We are definitely not people who are looking for something to complain about, but some simple fixes and updating some of the old and worn items in the hotel room would make it feel like a much nicer hotel. One of the maintenance members I talked to said the elevator has been out for two months but he said they are hoping it will be fixed this week.

This hotel needs so many repairs. We have a one year old and the elevator was not working… luggage for two days. We were on the second floor. Rooms were dusty and it just smelled weird throughout. Our neighbors were extremely noisy, reception said there was nothing they could do about it. It was literally midnight and it sounded like there was an elephant staying upstairs with all the stomping. I am never booking here again.

Bad experience ever

They was no running water … in the morning.. we could not shower or get ready .. I got two rooms .. the had to move us to a room together to take turn showering.. called front desk no help .. the GM of place said I had to take it up with Hotel.com

nice place

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Checkin was easy. Not sure why they had to manually write my credit card number on the checkin form. Elevator is scary as it bounces. Staff said it was do to air in the line. Shower was very hot - no cold water. No cold water at the sink also. Stay out of room 220.

I looked forward to this overnight, this WAS a good hotel. The property is being worn out. Apparently they are renting to oil field workers which is great but, they are hard on the hotel. The floors must be cleaned, corners of walls patched and holes in doors repaired. The toilet didn’t work-luckily it didn’t overflow but did not flush. The elevator would not lock onto a floor-it bobbed up and down. The place is being trashed. Sadly, I can’t return.