MONDORF Parc Hôtel & Spa

Great property great lication

Upon arrival, we received a very friendly welcome. Unfortunately, we had forgotten our debit and credit cards, so we asked the receptionist if it was possible to withdraw cash via their debit card machine (Apple Pay). This wasn't possible. There was also no nearby bank with a phone (Apple Pay) to withdraw cash. We found this very disappointing. The lesson learned is that we will never forget our debit cards on vacation again. Because we didn't have a credit card with us, we were able to deposit €100 into our room using their debit card machine (Apple Pay) in case we wanted to consume anything in our room. Upon checking out (four days later), we received this money back in cash. We found this very strange, as it was completely impossible to withdraw cash at the reception desk upon check-in. This left a bit of a bad taste in our mouths. The suite was wonderful! Extremely clean and spacious. However, the bed was far too firm (for us), and we had a rough night. We reported this in the morning, and before we knew it, housekeeping had put a second mattress topper on top. This definitely helped. The breakfast was delicious. Nothing was lacking. There was even a slow juicer that turned carrots, celery, pears, and apples into a delicious juice. I've never seen that in a hotel before!There's not much to do in the surrounding area. Being in Clervaux gives you a more lively feel. However, we did enjoy the privacy, as there were hardly any Dutch people there, as they were all in Clerve

Another wonderful relaxing stay in the hotel and spa. We keep going back every year. The staff are very professional and friendly.The restaurants are also amazing

The only (slight) complaint we could have was that our son could only use the thermal pool and not the swimming pool. Otherwise, the hotel was excellent and we enjoyed our stay very much