the hotel is amazing. All is perfect except there is trouble in the first night that somebody drunk n smoking outside my room. The smoke is going inside my room

Good location, nice staff, good breakfast

The staff are very helpful. They introduce the sight-seeing points in details and helped us to book transportation and show tickets. The hotel location is very good and just next to the show theatre. Restaurants are also at walking distance.

Good location, friendly staff, nice breakfast and room size was good.

We a family of 3 including a young child stayed this hotel for 3 nights last week. The bed is very impressive 2.7m wide which suit us very well. The front services are very helpful. The breakfast is considered to be quite good comparing with many other hotels in China especially the varieties and taste of breads. Location wise it is just 10 minutes walking away to bus terminal and hotel provide shuttle service to the entrance of ZJJ National Forest Park in the morning. Though the building is a bit old and the bed is a bit soft (to my standard), I highly recommend recommend this hotel.

The Bob staff person was helpful. Everyone else there is useless. Smoking everywhere, needs renovation.

The hotel is in a great location, easy walking distance into Wulingyuan and easy access to Zhangjiajie national park and Tianmen mountain. We visited both and they were well worth it. The staff were helpful, although it was disappointing that our room was not ready on arrival at 3:30pm the day we checked in. However, we were able to grab a late lunch in one of the restaurants while we waited. The pool was great, as were the massage facilities located very close by to the pool. The breakfast selection was wide and varied and so delicious. The bed in our king room was enormous!! It is basically two queens put together and could easily have slept 5 people!! The room was always clean and the bathroom was great, with loads of amenities. The room service was also handy. We would definitely stay here again.

The hotel is in a great location, easy walking distance into Wulingyuan and easy access to Zhangjiajie national park and Tianmen mountain. We visited both and they were well worth it. The staff were helpful, although it was disappointing that our room was not ready on arrival at 3:30pm the day we checked in. However, we were able to grab a late lunch in one of the restaurants while we waited. The pool was great, as were the massage facilities located very close by to the pool. The breakfast selection was wide and varied and so delicious. The bed in our king room was enormous!! It is basically two queens put together and could easily have slept 5 people!! The room was always clean and the bathroom was great, with loads of amenities. The room service was also handy. We would definitely stay here again.

Good location , nice staff and clean room. The best place for relaxing after spend whole day in Wulingyuan

very convenient place. clean and comfortable, biggest bed size ever.

very convenient place.clean and comfortable, biggest bed size ever.

The location is great, you get a pressure washer for a shower, rooms are big, clean, WiFi is fast, beds could be a little more padded though.

Very happy with this hotel and price that we paid. The hotel concierge was extremely helpful in giving us information since we were doing this trip exploring Zhangjiajie on our own without joining a tour. I would recommend this hotel.

Nice hotel close to tourist attractions, grate location.

It's excellent experience for us, we would like to stay at the hotel again next time. The Indian Manager is great help. Frank (Mr Yang ) introduced a tour guide for us for the first day, very necessary for us. Nothing negative that we can think of.

The staff were outstanding. Guest Service Manager was wonderful. The only suggestion was at times the beer was warm. I know in China and Hong Kong many people like warm liquids, but having a good supply of cold beverages would be a plus. All in all a great time.

Nice hotel, friendly staff and service. V near to ZJJ National Forest and the Pedestrian street. Hence v convenient.

Next door from The Best Show in China! Best Stuff! Best manager!

I loved the Pullman hotel in Zhangjiajie. It is just minutes away from the national park and approx. an hour away from the airport. It makes a perfect base for exploring the park if you shift there straight from the airport. I drove to the park through a tourguide and driver, but im pretty sure you could walk there in a few minutes... just follow the crowd! The park opens at 7am. My room was massive, I booked a large double bedroom because it was the cheapest, and the bed was absolutely massive!. The room itself was luxurious, it had a really nice bathroom, comfortable bed and seating area. I wish i could just spend longer in the hotel. The bathroom had a seperate bathtub which could overlook the room, seperate shower, toilet and sink. The room came with all the amenities i.e. showergel, shampoo, hairdryer, tv, bathrobe, slippers, towels etc. I didnt use the pool but i could see it from my room and it looked really nice. The staff are polite and welcoming and can speak english. Apart from one quite rude staff member at breakfast time, tried to pull my room key from me as i was getting it out for her anyway so that she could put on the breakfast charges. I didnt have breakfast included and paid 129RMB for it. The breakfast itself was extensive, it had a large variety of local and western food which I was pleased about.

I loved the Pullman hotel in Zhangjiajie. It is just minutes away from the national park and approx. an hour away from the airport. It makes a perfect base for exploring the park if you shift there straight from the airport. I drove to the park through a tourguide and driver, but im pretty sure you could walk there in a few minutes... just follow the crowd! The park opens at 7am.My room was massive, I booked a large double bedroom because it was the cheapest, and the bed was absolutely massive!.The room itself was luxurious, it had a really nice bathroom, comfortable bed and seating area. I wish i could just spend longer in the hotel. The bathroom had a seperate bathtub which could overlook the room, seperate shower, toilet and sink. The room came with all the amenities i.e. showergel, shampoo, hairdryer, tv, bathrobe, slippers, towels etc.I didnt use the pool but i could see it from my room and it looked really nice. The staff are polite and welcoming and can speak english. Apart from one quite rude staff member at breakfast time, tried to pull my room key from me as i was getting it out for her anyway so that she could put on the breakfast charges. I didnt have breakfast included and paid 129RMB for it.The breakfast itself was extensive, it had a large variety of local and western food which I was pleased about.

Hotel location is close to the entrance of Wullingyuan (Biaizhi men) of the National Park. The famous show “Charm Xiangxi” is just next door and we can find many restaurants by 10mins walk. The room is comfortable with nice heater. The breakfast has good varities and nice coffee. Will suggest it to anyone planning to go to Zhangjiajie.

Great hotel that is a short walk to downtown and to the entrance of the park. Pool, nice gym, restaurants and more. Staff was awesome. Vladamir was a huge help in where to go and what to do. An excellent staff member!

This hotel is the pinnacle of what you will get in this area, but keep in mind that this area is still a developing country. So, yes, it is a 5 star hotel for this area but a 4 star in most any other area. The staff is generally attentive but few speak English if that is an issue for you. Vladimir is incredible and without him, this hotel wouldn't run at all. He is always there and always willing and able to help. Truly, amazing!!! The breakfast is good and rooms are comfortable. Spa is OK. Location is great as well!

This hotel is the pinnacle of what you will get in this area, but keep in mind that this area is still a developing country. So, yes, it is a 5 star hotel for this area but a 4 star in most any other area. The staff is generally attentive but few speak English if that is an issue for you.Vladimir is incredible and without him, this hotel wouldnt run at all. He is always there and always willing and able to help. Truly, amazing!!!The breakfast is good and rooms are comfortable. Spa is OK.Location is great as well!

The Pullman ZJJ is conveninetly located a 5 minute drive from the park entrance. Rooms and restuarants are pleasant with all modern amenities. The spa is also reasonably outfitted although no staff there speak English. Get the reception to communicate with them.

Could not have asked for a better stay at Zhangiajie. It is a perfect place to explore the area, it is centrally located and the staff and the morning breakfast is just perfect!

stayed 3 nights and i would give it 5 stars. breakfast was good.

The room was spacious and comfortable. The breakfast buffet and evening meals were good on the whole but on the pricey side.Sometimes the food wasn't hot enough. Staff were pleasant and helpful. They ordered taxis for us and decided the prices. Taxis didn't seem to be on a meter as they are elsewhere in China.

We have check-in late about 7:00 pm but unfortunately the room was not ready and the reason given was the customer still not check-out yet. The hotel staff agreed to upgrade us to the executive floor but unfortunately is not the non-smoking room. We have not choice but to accept it caused due to long hours travelling we need to rest immediately. Overall, the hotel is old. The staff at the restaurant is not friendly, the services and cleanness of the restaurant were not up to marks. We stay there for 3 nights and every day we having the same breakfast! Conclusion, not value for money!

This hotel is probably one of the best in Wulingyuan. Our room was very clean and comfortable with a balcony! The hotel is within walking distance to the National Park entrance. It's also close to the main street with all the restaurants. Breakfast at the hotel is very good and affordable. There were many selections including western styled foods and Chinese styled foods. We had a room with an extra large king-size bed, which we inadvertently booked. The room was very nice (bathroom was beautiful and comfortable), but the bed was clearly 2 full-size beds pieced together. There was a seam in the middle that was uncomfortable to sleep on. I think the bed was unnecessarily large. A regular king would have sufficed. One thing to note is that if you fly into Zhangjiajie City, be sure to contact the hotel in advance and arrange for them to pick you up. Otherwise you will be harassed by cab drivers outside the airport. Wulingyuan is in a different district than Zhangjiajie and many cabbies don't want to drive there and will demand an exorbitant amount of money. The drive from the airport to the hotel is probably 45 min over mountainous roads.

Hotel seems out of place in the city. The grounds are nice and well kept but surrounded by construction zones. Two dining options available inside the hotel, including what might be the only place to get western food within a 20 minute walking radius. The room was on par with other international chains, except the beds in the double room are full size beds vs queens in other hotel chains. Pros: priced right for what you get, decent western food, decent chinese food, nice hotel grounds. All amenities expected of an international chain. Cons: checkout process takes > 20 mins (they send someone to check the room), masseuse asked for tips (Not common in China), bar staff asked for tips (again not common in China), got stopped for taking a banana out of breakfast, no executive lounge, staff has trouble with English (this was expected), Chinese restaurant forgot a few of the dishes we ordered

Really good stay. Loved it overall. Wish I could stay there one more night but i t wasn't available. The first day we had a problem about the bath tub. I had relaxing bath but the the water wasn't draining. They fixed it anyway. The pool was really huge but I couldn't use it as the timings were a little late. A great stay really.