Very nice hotel, will go back for sure.

Friendly staff, clean rooms and comfy bed! Breakfast was good. Didn’t get to check out the sky bar as the weather wasn’t great unfortunately.

Very friendly staff. Amazing location.

Great place to explore Hanoi.

This was our favourite hotel in our two weeks in Vietnam. The staff were amazing - helpful, courteous and sincere. the rooms were nicely decorated, fairly spacious and the mattress very comfortable. We could walk anywhere for both sightseeing and souvenir shopping. A hidden gem.

Very nice hotel in convenient location . What makes this hotel stand out is the staff . All exceptionally friendly and very helpful . Made my friend and I very welcome and added to our time in Hanoi

Overall had a good experience. Friendly staff.

The service was amazing

Lily at front office reception was delightful and very helpful. Brilliant stay

This hotel is excellent, especially staffs were very hospitable. Thay fully took care of our stay. This hotel is located in the center of the Old Quarter. It’s convenient but it means the traffic is so busy around this hotel, so you may feel noisy. However, I was very satisfied with our stay and I would highly recommend this hotel if you are planning to stay in Hanoi.

Exceptional

Nice people

The staff was very friendly and helpful with arranging transportation and local recommendations. Check-in was an easy process. A great rooftop bar and restaurant gave you a great view of the city. And 2 blocks from the lake made it accessible to numerous activities.

Really nice hotel close to the lake in the Old Quarter, nice breakfast too. Bed was very comfortable and the cleaners did a great job working around when I was out. All the staff at the hotel tried very hard to make it an enjoyable stay. Special thanks to Jimmy and Jenny who I spoke to the most but everyone at the hotel were great.

The entire staff is super awesome and excellent hospitality.! Breakfast is excellent! The hotel is small but is very morden, the room is clean and comfortable. Definitely would recommend this lovely hotel and we'd stay here again for our next visit Ha Noi.

The location of the hotel is excellent and the staffs are very helpful!

Lovely hotel. Really recommend it. We got an upgrade to the junior suite with the city street view.

Excellent property. The staff is super friendly. Lily, at the front desk, made our stay very special. I mentioned in passing that it was my wife’s Bday and next thing I know there was a cake, candles, and staff singing happy birthday to her.

The team at La Nueva are keen to take the best care possible of their guests. Rooms are well equipped with good bed linens, nice bathrooms and comfy bathrobes. All appreciated for a well priced hotel. Breakfast is excellent and the sky bar is fun. The staff are the real difference though. They went above & beyond in all departments to make our stay a good one. Friendly, courteous, helpful and kind. Jimmy is doing a fine job managing this hotel, best of luck guys.

It was an excellent experience. The entire staff is just Awesome.! Excellent hospitality.! Great stay! I would always recommend the hotel.!

Outstanding stay at a beautiful property enhanced by the professional and friendly staff. Definitely recommend this property to anyone visiting Hanoi

This hotel is located in a busy street in Old Quarter but the moment you enter, you will forget the chaos outside. It is very quite inside and the interiors are tastefully done and is very clean. The staff (Neo) is very helpful

What a fantastic stay! The team went above and beyond; flexible and always putting the customer first. Incredible welcoming hotel and experience in central Hanoi. First off the staff were so welcoming, friendly and attentive! Jenny was a fantastic host and welcomer offering us tea and chocolates as we arrived. She ensured our rooms were ready and well prepared and we had directions and names of all the best restaurants. Thank you so much. Id also like to thank the bellman. He was attentive, so kind and moved our bags round relentlessly. His english was fantastic and he was so helpful. The hotel is modern, clean and well designed. Rooms are large, comfy and have everything you need including tv with netflix, snacks and aircon. Overall, I'd highly recommend a stay here and hope to be back again soon

Perfect location and staff was very friendly and helpful. We created great memories staying here .

PROS: Location: wonderful. Near cafe and restaurants. Walking distance to Beer Street and Hang Bac street (where all money exchange shops are). Literally 3 minutes walk to water puppet show and Hoàn Kiếm lake. Very close to French quarter. We even walked to train street, temple of literature and Chợ Đồng Xuân market from our hotel. Although close to everything, it was still quiet enough for good sleep. Breakfast: was great with individually cooked eggs, pho (Vietnamese beef noodle soup), fruits, sushi, sweets, yogurt, and drinks. View of restaurant was high up and nice (12th floor). Service: fantastic and prompt. The welcome drink was a nice touch. Room: had many amenities: slipper, robes, laundry service (for a fee), mini bar items for purchase etc. CONS: Room conditions: a bit outdated compared to pictures. Our only window was facing the white walls of the next building so it didn't feel like we had any window at all. Room felt generally dark. Wifi: had many interruptions and was on and off for us. Overall, good hotel for the price we paid and for the excellent breakfast and service.

Friendly staff, willing to help out with any queries you might have. Hotel itself is very close to all the usual places to see. All of the tours we did was also willing to pick us up at the hotel rather than having to go to a meet up point

The team of staff from front desk to housekeeping plus bell boys were excellent. Jenny and Jimmy were most helpful. They attended to all our requests expeditiously. The location of the hotel was excellent with good restaurants and cafe. I would definitely come back to this hotel for my next visit.

Clean

The staff are really friendly, well located, and there is no inconvenience.

This hotel is conveniently located within walking distance to all the things I wanted to do...my kids love it.

Our stay at La Nueva Boutique Hôtel was fantastic! The room was comfortable, and the entire staff was extremely helpful and went out of their way to make our help comfortable and enjoyable. The bar on the rooftop is a very nice addition. We’ll definitely return and stay there again. The location is great with easy access to the old quarter. Highly recommend!

ALL STAFFS are friendly and helpful. The breakfast was good. Hotel location is very convenient for sightseeing and food. Hồ Hoàn Kiếm is in walking distance. When I arrived hotel and stepped into the lobby, Jenny stood up right away with big smile. She introduced the hotel facilities, the surroundings, and brought me to the room herself. She even folded a heart for my friends' birthday and mine. Special thanks to her and another male manager tried in ways to help me settle down the cancellation of my friends' rooms for urgent reasons.