Listing indicated breakfast included. At check-in was informed that breakfast was NOT included.

Nicely designed lobby; comfortable feel. Free breakfast not included, but the prices for the sit down breakfast were very reasonable with a decent selection and fast service. Low noise in room--HVAC system quiet. Friendly staff. Good stay.

Wonderful experience. Would definitely stay here again.

Overall it was a really great stay and I’m looking forward towards my next upcoming trip where I’ll be staying here

The staff was amazing. The room was clean and quiet.

Clean - comfortable- courteous!

Excellent property, for the price breakfast should have been included!

They were great

Decor was not welcoming - but staff were nice and room was clean. Lobby restaurant looked Really odd - in cordoned section of huge ground floor - maybe they are renovating?

Good

great rooms and property care

The woman who helped me check in was so kind, knowledgeable & friendly! Our stay was great

We just a one night stay, we attended a show at DPAC and chose to get a room relatively closeby. The amenities we did use, fitness room and pool, were decent. The digital key system was down for access to the room so check-in was more difficult than it could have been. It was not an issue that affected the enjoyment of our stay.

Convenient to my surgeons' locations. Quiet location.

it is near duke university and is very convenient

We will definitely stay here again.

I booked a two bed hotel room for two people. They changed it to a one bed room and told me there was nothing I could do about it. The man I spoke to at the front desk Friday night at 7pm was very rude and said they were sold out. So then only one person stayed in the room, displaying the other. The air conditioning in the room I didn’t want but had to stay in, did not work. So two nights in a hot room I wasn’t supposed to have was not cool… pun intended. I called several times throughout the night trying to tell someone about the air. No one answered. Checking out Sunday, the other front desk attendant told us there were plenty of rooms we could have switched to.

Super friendly staff. Clean hotel. Quiet area.

Great location right next to Commons, and minutes driving to the college. Very clean, and friendly staff.

This hotel is clean, but very dated. From carpets that feel like they have been cleaned so many times that the carpet fibers are coated in plastic to the mattress with uneven support, serious upgrades are warranted. In addition the walls provide a minimal barrier to sound.

Over booked. Had no room for me. Sent me to lower rated hotel

I’d definitely stay at this hotel again. I’m a clean freak, they apparently are as well. The staff was super friendly and they have great amenities.

Wonderful place to stay. Staff is friendly and it is clean and comfortable. We have stayed here many times and enjoy each visit.

Totally fine spot to stay, convenient. Furniture is a bit dated, not a bit issue.. however the beds were squeaky. That should be addressed. A few things to take care of but overall was fine.

Blessed Staff Members

Convenient, clean, friendly staff, easy parking!

It was a good day.

I have been staying at this hotel (medical appointments) for several years. The location is great for walking, a true luxury in a city with a high crime rate. We enjoy being able to 'walk the wall' for short walks (sandy trail that circles Duke's East Campus), and use the shaded sidewalks that lead to Duke's Main Campus for longer walks. There are decent restaurants (Elmo's for breakfast) within a five-minute walk. The hotel staff is always helpful, friendly, and professional. The hotel itself is in good condition. On the negative side, the hotel breakfast offerings seem to be a packaged/preprepared variety (go to Elmo's). The bathroom doors are an exterior-mounted slider variety with a one-inch gap when closed. Anything going on in the bathroom can be heard in the room. On my last visit we stayed several days for a procedure. I had a horrible time getting my room serviced despite requesting at the desk and over the phone. This trip we had a small dog (or two) in the room next to us that had frequent and lengthy yapping fits. The night manager tried to refund what we paid for the room but could not because I paid through Expedia. I was told we would get extra Hilton Points, but that has not happened yet. I hope this hotel can return to its pre-COVID level of service because the location is perfect. I will probably look for another hotel next month on my next trip to avoid the stress of another bad stay.

Check in was very quick. The staff was very friendly. Shuttle service was perfect to get to the game and back!!!

I had a wonderful stay! The staff was helpful and friendly. The room was clean and very spacious and close to everything I needed.

Check-in was easy. Lots of details neglected and lack of initiative to resolve. Only decaf pods in room. No TV guide in room; guide on TV didn't match actual channels; hard to locate a specific channel. Cold water faucet spins on stem. HVAC on cool while cold outside; took me awhile to figure out. They ran out of bar soaps and response indicated that they weren't accelerating a delivery [or going a block away and buying at a supermarket]. All near free and would result in better customer satisfaction.

Conveniently located and easy access to restaurants and shopping district.