Been here a few times always excellent!

A

Great hotel, friendly staff. Clean, comfortable rooms. Bistro staff worked their backsides off to serve the crowds, always with smiles.

Staff were very friendly! Helpful and kind. I liked the ease of the valet service even though the additional fee was unnecessary. Large common area which was great for our large family to spend time!

They take pride in what they do. I always feel welcome!!

We didn't have a great stay. Our room was not cleaned and when asked if we could get it cleaned they sent a cleaner who claimed not to be a cleaner but just someone who brings towels. There was also mess in the hallways.

We were surprised to learn there is valet only parking at the hotel $35. The location is good with restaurants nearby.

Great price and location. Nice lobby area, room was big and clean. Very walkable.

Very very expensive. Not safe with homeless. Many restaurants closed. Very disappointed in Portland.

One night stay, not enough food options no restaurant only cafe, no dedicated bar. Generous check in time and midday check out. Altogether felt like not enough attention paid to details. Pool was warm enough, no changing area , or sauna jacuzzi .overpriced.

We were able to stay after checkout, while e went to my daughter’s wedding dress appointment. We weee able to leave our vehicle in the parking garage until we were done. Great friendly staff.

Good Location. Close to Old Port area. Parking by Vallet only was expensive. Did not readily support shuttle service for car drop off at airport.

Not my first time staying at this property, the staff is always pleasant and very helpful. Great location for local food spots and shopping. I love the 12 PM check out and a convenient transportation to the airport.

Convenient to downtown and airport

Great location

Excellent location. No room service. Cleaning every other day. Harsh review focussing on the negatives only because the price per night is so expensive. If $100 - $200 less per night, this would be 5/5 star review.

Nice workers nice lounge

Hotel was nice and clean . Was not made aware of cost to vallet car or less to believe I would be charged

Would stay again!

When we arrived. They didn’t have any rooms available

Terrific stay. Every staff member I encountered was so friendly, welcoming and polite. They were amazing! I rarely find such friendly staff at hotels. The room was huge and comfortable and clean. The location was walkable to restaurants and shops.

Nice place to stay and convenient to shops and things to do.

Great central location. The rooms were clean and comfortable. Breakfast included would have been a great add on.

Great location and Great Hotel

Only valet parking and no breakfast. What a bummer we didn’t realize this before booking.

Loved it

AC was weak. We had to contact the front to fix it.

need more hand soaps and lotions

Location near the waterfront - not the greatest views (industrial, w/ water in the distance - at least from our room on the third floor). Plenty of restaurants within walking distance. The bed was one of the most comfortable we've ever slept in! Blackout curtains did the job, and I think we had a white noise machine in our room (it was either that or an air purifier due to the recent Canadian fires/smoke), which was a great touch. The staff was super friendly! When our request for additional pillows wasn't fulfilled the first night and we asked again the next morning, they were extremely apologetic and not only ran pillows up to our room immediately, but offered us free drinks from the snack shop. Each morning the restaurant/coffee bar was bustling, and the lovely young lady running it was the epitome of grace under fire. I wish I remembered her name! All in all a great 2-night stay, and we'd surely return if we're ever in Portland again.

Great stay

Great property… we had to return day early due to an emergency at home.. Staff did not charge us for the second night..so very appreciative for that…would recommend hotel to everyone…

We found a live bedbug in one of our beds